Shameka Johnson
Darlington,SC
Summary
Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Internship: Treatment Coordinator
South Carolina Youth Advocate Program
08.2024 - Current
- Helps children in foster care by coordinating services and providing support
- Provide training and support to foster parents and homes
- Advocate for children and provide oral and written reports
- Home visits and school visits to foster children
Patient Advocate
Mercy Medical Free Clinics
06.2021 - Current
- Patient intake, meet with patients to gather copies and review required documents for completion and compliance for clinic and Welvista
- Assess patient social service needs
- Discuss clinic policies/procedures/offerings
- Operate EHR to update patient records and patient registration/discharge
- Assist with general office duties
- Represent clinic in community to enhance community awareness and engagement
- Retrieve all mail, gather invoices for payment, gather employees time and send in time sheet, and do deposit
Operations Support Specialist/Cash Office
Belk
10.2017 - 08.2021
- Process Spiff credits to employees
- Count funds in the vault by currency and coin
- Deposit daily cash and checks and check deposit pickups
- Order money as needed
- Enter Sales and back office refunds
- Process daily Reconciliation, Overages and Shortage Reports
- Sort daily mail
- Responsible for making name badges, new employee files, file payroll
- Assist with new employee orientation and interviews
- Other duties as assigned by management
Patient Access Specialist
Affinity Health Center
11.2015 - 08.2017
- Schedule new patient’s appointments
- Meet with new patients for intake process to ensure client eligibility for the sliding fee scale
- Review forms for accuracy and completion
- Request required documents
- Review copay with patients and sliding fee scale services
- Enter and scan patient data
- Refer patients to case management as needed
- Verify and input insurance/process prior authorizations
- Research claims when processed incorrectly
- Outreach with the community as well as collaborate with other organizations
- Mail new patient packets, receive and send medical records through EMR
Patient Account Rep
Hope Health
07.2011 - 03.2014
- Register patients through check in process Nextgen
- Verify patient income and insurance coverage for sliding fee discount when patient has no coverage
- Process prior authorizations as needed
- Maintain active posting batch and post payments
- Balance Teal
- Perform routine projects such as chart audits for missing information
- Research and respond to telephone inquiries, ensure standards and objectives for timeliness and productivity
- Research claims when processed incorrectly
- Other duties as requested
Education
BACHELOR OF SOCIAL WORK -
LIMESTONE UNIVERSITY
12.2024
Associate in Applied Science -
FLORENCE DARLINGTON TECH
12.2020
medical office assistant -
York technical college
05.2004
Skills
- Efficient under pressure
- Multidisciplinary team collaboration
- Self-awareness
- Compassionate
- Assessment skills
- Referrals and networking
Timeline
Internship: Treatment Coordinator
South Carolina Youth Advocate Program
08.2024 - Current
Patient Advocate
Mercy Medical Free Clinics
06.2021 - Current
Operations Support Specialist/Cash Office
Belk
10.2017 - 08.2021
Patient Access Specialist
Affinity Health Center
11.2015 - 08.2017
Patient Account Rep
Hope Health
07.2011 - 03.2014
Associate in Applied Science -
FLORENCE DARLINGTON TECH
medical office assistant -
York technical college
BACHELOR OF SOCIAL WORK -
LIMESTONE UNIVERSITY
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