Shameka L. Jordan
Princeton,Texas
Summary
Dedicated to enhancing service quality through application of diverse experience and qualifications in a well-established organization
Overview
24
24
years of professional experience
Work History
Patient Care Coordinator
United Healthcare
Jeffersonville, IN
10.2024 - Current
- Coordinated patient inquiries to arrange medication deliveries efficiently.
- Updated insurance information in patient accounts as necessary.
- Provided patients with timely updates regarding medication status.
- Transferred patients to appropriate teams for specialized medication management.
Medical Case Specialist 1
QTC. Management work remotely
Philadelphia, Pa
02.2022 - 10.2024
- Gathered and verified data from veterans and Veterans Administration using multiple sources.
- Handled incoming calls via an automated call distribution system.
- Acquired medical histories pertinent to specific conditions for evaluation.
- Identified required examinations, tests, and specialists based on case needs.
- Coordinated scheduling of appointments, including follow-up and rescheduled sessions.
Behavior Technician
Magee Rehabilitation Hospital
Philadelphia, Pa
12.2020 - 01.2022
- Conducted hourly documentation of patient observations to ensure safety and compliance.
- Monitored patients on safety observation to prevent harm to self or others.
- Reported directly to nurse during third shift operations to maintain communication.
- Rotated through different rooms to provide comprehensive oversight of patient needs.
Senior Nursing Aide
Children’s Hospital of Philadelphia
Philadelphia, PA
01.2019 - 03.2020
- Recorded vital signs and entered patient information into electronic health records.
- Administered personal care such as bathing, diaper changes, and weight assessments.
- Performed glucose readings to monitor patients' health status.
- Acted as dedicated observer for patient safety when required.
- Managed supply inventory for designated units to support daily operations.
- Participated in shift rotations to provide continuous care support.
RESIDENTIAL REHAB SPECIALIST
PATH INC.
Philadelphia, PA
06.2018 - 08.2019
- Facilitated appointment scheduling for independent Behavioral Health residents efficiently.
- Evaluated goal progress for three residents through weekly documentation reviews.
- Oversaw medication administration, ensuring accurate counting and logging processes.
- Managed phone inquiries to address residents' diverse concerns effectively.
RESIDENTIAL SKILLS TRAINER
PATH INC.
Philadelphia, PA
12.2014 - 04.2018
- Coordinated efforts with residents facing intellectual disabilities and behavioral concerns on second shift (3-11pm), tracking daily living patterns and providing media while logging all events occurring during that period.
FOOD SERVICE ATTENDANT
School District of Philadelphia /
Philadelphia, PA
10.2014 - 12.2014
- Served lunch to entire school daily, prepping meals for each period.
- Executed operations of POS computer system during service hours.
- Performed comprehensive clean-up tasks post-lunch, including floor maintenance.
- Oversaw pots and pans cleaning to maintain cleanliness in kitchen environment.
- Unloaded food deliveries, stocked supplies, and tracked expiration dates diligently.
- Monitored inventory levels closely to prevent shortages or waste.
- Ensured proper handling of food items following safety protocols throughout service.
CORRECTIONAL OFFICER
CITY OF PHILADELPHIA
Philadelphia, PA
01.2014 - 10.2014
- Ensured smooth daily movement of inmates through effective supervision.
- Performed daily counts to maintain accurate inmate records.
- Served meals in accordance with established health protocols.
- Utilized Lock Track system for comprehensive data entry of inmate information.
- Conducted thirty-minute tours to oversee inmate interactions and security.
- Facilitated recreation moments by opening PODs for inmates.
- Maintained detailed logs of daily activities and inmate movements.
- Collaborated with team members to promote a safe environment.
RESIDENTIAL REHAB SPECIALIST
WOOD SERVICES
Langhorne, PA
09.2011 - 12.2013
- Delivered comprehensive support for individuals with traumatic brain injuries undergoing rehab.
- Conducted regular 30-minute checks overnight to uphold patient well-being.
- Crafted nutritious lunches tailored to individual health needs.
- Performed essential housekeeping tasks, promoting a hygienic living space.
COMMUNITY LIVING SPECIALIST
CARC/ENVISION
Chicago, Illinois
12.2009 - 09.2011
- Assisted individuals with mental challenges in developing daily living habits and routines.
- Supported clients in accomplishing activities of daily living (ADLs) effectively.
- Guided participants in engaging with daily activities to enhance quality of life.
MEDICAL CODER
ACS State &Local Solutions
Philadelphia, PA
03.2003 - 05.2004
- Executed coding and organization of ambulance run reports; managed telephone inquiries, dispatching, itemized billing, and filing along with faxing and communications via data entry processes.
CUSTOMER SERVICE
WENDY’S RESTAURANT
Philadelphia, PA
08.2001 - 03.2003
- Collaborate as crew member to support daily operational tasks
CAMP COUNSELOR
Waterview Recreation Center
Philadelphia, PA
06.2001 - 09.2001
- Facilitate daily tasks, supervise camp clients, and improve weekly development
Education
Bachelor of Arts - Psychology Major
Southern New Hampshire University
Manchester, NHSterile Processing Technician Program
Penn Foster
Online Course 03.2023
Entry Level LLC. Professional nurses training
Philadelphia, Pa06.2020
High School Diploma - Allied Health
Simon Gratz high School
Philadelphia, PA01.2001
Skills
- Client engagement
Timeline
Patient Care Coordinator
United Healthcare
10.2024 - Current
Medical Case Specialist 1
QTC. Management work remotely
02.2022 - 10.2024
Behavior Technician
Magee Rehabilitation Hospital
12.2020 - 01.2022
Senior Nursing Aide
Children’s Hospital of Philadelphia
01.2019 - 03.2020
RESIDENTIAL REHAB SPECIALIST
PATH INC.
06.2018 - 08.2019
RESIDENTIAL SKILLS TRAINER
PATH INC.
12.2014 - 04.2018
FOOD SERVICE ATTENDANT
School District of Philadelphia /
10.2014 - 12.2014
CORRECTIONAL OFFICER
CITY OF PHILADELPHIA
01.2014 - 10.2014
RESIDENTIAL REHAB SPECIALIST
WOOD SERVICES
09.2011 - 12.2013
COMMUNITY LIVING SPECIALIST
CARC/ENVISION
12.2009 - 09.2011
MEDICAL CODER
ACS State &Local Solutions
03.2003 - 05.2004
CUSTOMER SERVICE
WENDY’S RESTAURANT
08.2001 - 03.2003
CAMP COUNSELOR
Waterview Recreation Center
06.2001 - 09.2001
Bachelor of Arts - Psychology Major
Southern New Hampshire University
Sterile Processing Technician Program
Penn Foster
Entry Level LLC. Professional nurses training
High School Diploma - Allied Health
Simon Gratz high School