Shameka Peraza
Newark,NJ
Summary
Dedicated shift leader with a strong customer service focus. Proficient in team leadership, conflict resolution, and creative problem-solving, ensuring efficient operations and enhanced guest experiences.
Overview
4
4
years of professional experience
Work History
Shift Leader
Pilot Flying J Travel Center
Newark, NJ
03.2025 - 10.2025
- Supervised team members during shifts to ensure efficient operations and customer satisfaction.
- Managed inventory levels, restocking shelves to maintain product availability for customers.
- Implemented safety protocols to promote a safe working environment for staff and customers.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience.
- Conducted regular inspections of facilities to maintain cleanliness and compliance with health regulations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Deli Clerk
Bjs Wholesales Club
Riverdale, NJ
05.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated deli equipment efficiently, ensuring compliance with safety and sanitation standards.
- Prepared a variety of deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization of work area for optimal workflow.
- Collaborated with team members to manage inventory levels and reduce waste.
- Provided training to new staff on operational procedures and customer service techniques.
Assistant Manager
IHOP
09.2021 - 02.2024
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff in food safety and quality standards.
- Streamlined inventory management processes, reducing waste and enhancing stock accuracy.
- Developed team schedules to optimize labor resources while maintaining service levels.
- Monitored financial performance, identifying cost-saving opportunities and improving profitability.
- Implemented promotional strategies to increase customer engagement and sales growth.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Carlstorm Center
Arcadia, FLSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Pilot Flying J Travel Center
03.2025 - 10.2025
Deli Clerk
Bjs Wholesales Club
05.2024 - 03.2025
Assistant Manager
IHOP
09.2021 - 02.2024
High School Diploma -
Carlstorm Center