Shameka Perry-Bluford
Milwaukee
Summary
Enthusiastic customer service professional with 13+ years of experience in fast-paced, client-focused environments. Skilled in conflict resolution, safety awareness, and providing exceptional service to diverse individuals. Adept at managing high-pressure situations with calm professionalism, ensuring comfort, safety, and satisfaction. Seeking to bring strong interpersonal skills and leadership experience to a flight attendant role.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Sephora
11.2016 - Current
- - Deliver outstanding customer service to 100+ clients daily in a high-volume environment.
- - Resolve customer concerns with empathy, patience, and quick problem-solving.
- - Train, coach, and delegate tasks to team members to ensure smooth operations and service consistency.
- - Coordinate with multiple teams and brand representatives to meet sales and service goals.
- - Maintain compliance with safety and cleanliness standards while overseeing store upkeep.
- - Manage cash handling, inventory control, and vendor coordination with accuracy and attention to detail.
Customer Service Representative
Kohls Department Store
06.2011 - 11.2016
- Greeting & assisting customers—friendly and courteous service when greeting guests, helping with questions, handling requests, and responding to POS backup or service desk calls.
- Resolving issues effectively—finding appropriate solutions and aiming for first-contact resolution
Education
Esthiology Science Certificate - undefined
Vici Aveda Institute
Milwaukee, WI04.2015
Skills
- Guest Experience
- Safety & Emergency Preparedness
- Conflict Resolution & De-escalation
- Clear & Professional Communication
- Time Management & Multitasking
- Team Collaboration & Leadership
Additional Information
- - Valid Passport | Open to Relocation & Flexible Scheduling
- - Professional References Available Upon Request
Timeline
Sales Coordinator
Sephora
11.2016 - Current
Customer Service Representative
Kohls Department Store
06.2011 - 11.2016
Esthiology Science Certificate - undefined
Vici Aveda Institute
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