Keith Flood
Mt. Dora,FL
Summary
Operations Coordinator with expertise in streamlining daily operations and fostering team collaboration. Proven track record in enhancing guest experiences through effective problem-solving and compassionate service. Ability to foster teamwork and enhance operational excellence in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Walt Disney World Resort
Lake Buena Vista, Florida
07.2024 - Current
- Coordinate daily operations across multiple attractions, ensuring a safe and magical guest experience.
- Provide leadership and support to cast members by facilitating shift Track Talks, addressing operational challenges, and upholding Disney's Five Keys.
- Maintain budgets, data tracking, daily workloads, and staffing for all attractions on Sunset Boulevard.
- Collaborate with maintenance partners to resolve downtime issues effectively.
- Foster a positive and inclusive cast culture by promoting teamwork, recognition, and open communication.
- Cultivate strong relationships with the leadership team to enhance operational excellence for the guest experience.
Operations Trainer
WDW Theater District West
07.2021 - 07.2024
- Facilitated hands-on training sessions for new employees on attractions operations and protocols.
- Trained new and existing cast members by instilling a passion for guest service, modeling a positive attitude, and emphasizing Disney’s commitment to delivering unforgettable experiences through personalized interactions.
- Developed training materials to ensure consistent experiences across all trainees.
- Collaborated with leadership teams to enhance operations guides and improving safety and efficiency.
Attractions Operator
Universal Studios Orlando
Orlando, FL
03.2021 - 11.2021
Photographer and Production Assistant
Lifetouch Photography
Phoenix, Arizona
05.2017 - 02.2020
- Executed portrait, group, and event photography in studio and on-location, upholding quality standards under high-volume schedules.
- Performed post-processing tasks, including image selection, basic retouching, customer service, and data management for timely client delivery.
- Managed inventory systems and equipment maintenance for multiple in-house and mobile studios, field kits, and company vehicles.
Education
Bachelor of Arts - Electronic Media Production
Northern Arizona University
Flagstaff, AZ05-2017
Skills
- Operations management
- Microsoft Office
- Project scheduling
- Guest experience
- Event coordination
- Safety protocols
- Guest relations expertise
- Performance under pressure
Timeline
Operations Coordinator
Walt Disney World Resort
07.2024 - Current
Operations Trainer
WDW Theater District West
07.2021 - 07.2024
Attractions Operator
Universal Studios Orlando
03.2021 - 11.2021
Photographer and Production Assistant
Lifetouch Photography
05.2017 - 02.2020
Bachelor of Arts - Electronic Media Production
Northern Arizona University