SHAMEKA RICHARDSON
Hampton,GA
Summary
Operations, leasing, and client service professional with experience across commercial workspaces, residential communities, and healthcare administration. Strong background in team coordination, transaction support, intake and scheduling, financial tracking, vendor management, and issue resolution, with a focus on keeping people, processes, and records aligned.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Office Manager
Success on the Spectrum
Fayetteville, GA
10.2025 - Current
- Coordinated administrative and office operations for behavioral healthcare center, collaborating with families, clinical staff, leadership, and insurance partners to ensure seamless service delivery.
- Managed client inquiry, intake, insurance verification, authorizations, assessment scheduling, admissions and readiness to start services.
- Onboarded 14 employees, managing scheduling, documentation, and communications for team of 22 to facilitate smooth integration.
- Tracked client requirements and operational issues, escalated delays, and provided follow-up for families and staff to maintain service continuity.
Assistant Property Manager
Lexington Partners
, Georgia
08.2024 - 10.2025
- Coordinated leasing, renewals, move-ins and move-outs, resident concerns, and maintenance to streamline property operations.
- Helped reduce delinquent balances from approximately $350,000 to $102,000 through organized resident outreach and account follow-up.
- Utilized OneSite and Microsoft Office for efficient tracking, record management, resident communication, and operational reporting.
Licensed Real Estate Agent
Georgia
04.2024 - Current
- Advised Georgia clients on residential purchases, sales, and local market conditions.
- Assisted buyers and property owners with property searches, conducted market research, coordinated showings, managed transaction documentation, and liaised with vendors to facilitate smooth transactions.
- Listed properties using MLS tools and Georgia contract documents.
- Scheduled showings and coordinated open houses for active Georgia listings.
- Researched zoning considerations, parcel records, legal descriptions, surveys, and floodplain information to support successful land and property transactions.
Location Operations / Sales Manager
Saltbox
Atlanta, GA
11.2021 - 06.2024
- Oversaw customer experience and daily operations of commercial shared-workspace location, enhancing satisfaction for entrepreneurs and business tenants.
- Generated more than $500,000 in recurring revenue through relationship management, consultative sales and follow-through.
- Coordinated prospect tours, managed space availability, facilitated customer onboarding, and resolved tenant issues in collaboration with sales team.
- Tracked budget, P&L-related expenses, vendor needs, property upkeep, and team priorities using Salesforce, Zendesk, and Excel to ensure operational efficiency.
- Supported hiring, training and performance guidance for team members and coordinated location reporting and updates.
Assistant Location Operations Manager
Saltbox
Atlanta, GA
09.2021 - 11.2021
- Trained new staff on operational procedures and coordinated site operations to effectively resolve daily service needs prior to promotion to Location Operations Manager.
- Oversaw Saltbox site operations, aligning daily workflows with member service standards.
- Directed facility schedules, vendor visits, and maintenance requests across locations.
- Managed move-in coordination, unit readiness, and workspace setup for new members.
- Supported member services and logistics, addressing receiving and inventory needs to facilitate smooth operations for customer businesses.
Assistant Property Manager
Pinnacle Property Management
, Georgia
01.2020 - 05.2021
- Managed daily operations for 300+ unit residential community, addressing resident escalations, overseeing collections, coordinating vendors, and administering leases.
- Maintained financial records and reporting, contributing to consistent occupancy rate of approximately 95%.
- Coordinated tenant communications for Lexington Partners residential properties.
- Processed lease documents and renewal paperwork with accuracy.
- Supported rent collection and account reconciliation tasks.
Case Manager, Foster Care
Department of Children & Family Services
03.2018 - 01.2020
- Managed foster care caseloads for Department of Children & Family Services.
- Conducted child safety assessments and home visits with foster families.
- Developed service plans with birth parents, caregivers, and case teams.
- Facilitated family planning meetings to collaboratively assess and enhance case progress.
- Documented case notes and maintained accurate records to ensure compliance with timelines.
Leasing Manager
Pinnacle Property Management
, Georgia
01.2016 - 03.2018
- Managed resident leasing workflows for Pinnacle Property Management communities.
- Coordinated leasing processes, followed up with prospects, marketed vacancies, prepared tenant documentation, and provided customer service.
- Conducted property tours and matched prospects with available apartment homes.
- Prepared lease agreements, renewals, and addenda for resident signatures.
- Managed accounts payable and receivable, facilitated vendor communication, and streamlined leasing team workflow using Yardi and CRM systems.
Administrative Assistant Lead
Georgia Department of Community Supervision
, Georgia
02.2013 - 02.2016
- Coordinated confidential records, administrative correspondence, and time-sensitive agency requests to ensure timely and accurate information flow.
- Managed confidential records and case files for Georgia Department community supervision operations.
- Provided administrative support for community supervision staff and leadership.
- Communicated with agency staff and external parties, maintaining organized records and exercising discretion to protect sensitive information.
- Scheduled meetings, appointments, and hearings for field office personnel.
Education
Master of Business Administration (MBA) - Business Administration Management
Strayer University
Morrow, GA12-2020
Bachelor of Arts - Business Administration (Human Resource Management concentration)
Strayer University
Morrow, GA06-2018
Skills
- Leasing Operations & Tenant Relations
- Client relationship management
- Operations Management
- Project Management & Coordination
- Financial reporting
- Workflow optimization
- Vendor & Contract Management
- Strategic planning
- Employee Management
- Employee training
- Staff Leadership & Team Management
- Cross-Functional Collaboration
Personal Information
Title: OPERATIONS MANAGEMENT COMMERCIAL & RESIDENTIAL PROPERTY CUSTOMER EXPERIENCE
Certification
- Georgia Real Estate License #439388
- Georgia Notary Public
COMMUNITY & ADDITIONAL LEADERSHIP
Ladies of 2morrow, Inc. (Nonprofit), Community Engagement Director, 2025-06, Present, Coordinate volunteer participation, partnerships, outreach and community events supporting more than 100 girls and young women.
Timeline
Office Manager
Success on the Spectrum
10.2025 - Current
Assistant Property Manager
Lexington Partners
08.2024 - 10.2025
Licensed Real Estate Agent
Georgia
04.2024 - Current
Location Operations / Sales Manager
Saltbox
11.2021 - 06.2024
Assistant Location Operations Manager
Saltbox
09.2021 - 11.2021
Assistant Property Manager
Pinnacle Property Management
01.2020 - 05.2021
Case Manager, Foster Care
Department of Children & Family Services
03.2018 - 01.2020
Leasing Manager
Pinnacle Property Management
01.2016 - 03.2018
Administrative Assistant Lead
Georgia Department of Community Supervision
02.2013 - 02.2016
Master of Business Administration (MBA) - Business Administration Management
Strayer University
Bachelor of Arts - Business Administration (Human Resource Management concentration)
Strayer University