ABIGAIL C. KELLEY
The Colony,Texas
Summary
Results-driven sales leader with extensive experience driving revenue growth, optimizing sales operations, and building strategic partnerships. Proven ability to lead high-performing teams, develop innovative sales strategies, and enhance client acquisition within competitive markets. Adept at analyzing performance data to implement targeted improvements that strengthen processes and maximize profitability. Collaborative and forward-thinking leader known for mentoring teams, fostering strong relationships, and aligning sales initiatives with broader organizational goals.
Overview
8
8
years of professional experience
Work History
Multi-Family Sales Manager
Billingsley
12.2026 - Current
- Collaborate cross-functionally to develop and deliver comprehensive sales strategies to Executive Leadership.
- Lead outreach marketing initiatives to strengthen brand recognition and cultivate partnerships with neighboring corporations and local businesses.
- Facilitate bi-weekly collaboration meetings with Sales, Marketing, and Operations to align on property performance, strategy, and optimization efforts.
- Manage and mentor a high-performing sales team by providing strategic guidance, ongoing support, and performance evaluations.
- Partner with Asset Management and Regional Leadership to implement concessions and promotional strategies that drive occupancy and revenue goals.
- Monitor sales performance through weekly reporting, including 30–60 day forecasting, and present key metrics and insights to Regional Management.
- Work closely with Marketing, Learning & Development, Centralized Sales, and Customer Service teams to align strategies and enhance the overall customer experience through new initiatives.
- Lead the pilot implementation of an AI platform, including auditing system performance and developing operational functionality.
- Collaborate with the Marketing team to brainstorm, plan, and execute campaigns, ensuring timely delivery and alignment with business objectives.
- Report directly to the Senior Vice President of Multifamily Operations on sales performance, projected trends, and team development and training opportunities.
Area Sales Manager
Billingsley
04.2024 - Current
- Partner cross-functionally with marketing, learning & development, centralized sales, and customer service teams to deliver comprehensive sales support that strengthens customer experience, optimizes prospect management, and improves leasing conversion to increase occupancy and maximize NOI.
- Develop and execute regional sales strategies aligned with asset management objectives, leveraging market research, competitive analysis, and customer insights to expand market penetration and revenue performance.
- Lead and develop high-performing leasing teams, providing onboarding, coaching, and performance management while driving accountability through KPIs and structured sales processes.
- Track and analyze sales performance metrics, producing weekly reporting and 30–60 day forecasts to guide leadership decision-making and improve operational efficiency.
- Drive marketing and operational initiatives, collaborating on campaigns, promotions, and digital tools while overseeing site audits, project management through Monday.com, and vendor platforms such as Engrain, TouchTour, and Matterport.
Director of Leasing
Billingsley
09.2023 - 04.2024
- Develop and implement innovative leasing strategies to maximize occupancy rates and optimize rental income across the portfolio.
- Lead and mentor the leasing team, providing guidance and support to enhance performance and achieve organizational targets and career pathing.
- Observe and Coach leasing consultants on the sales methods and techniques.
- Shop comps to identify market trends and consumer interests.
- Generate and Countersign Lease agreements.
- Cultivate and maintain strong relationships with tenants, addressing their needs promptly to ensure high levels of tenant satisfaction.
- Oversee lease negotiations, price matching, ensuring terms are advantageous for the organization while accommodating tenant requirements.
- Prepare and present regular reports on leasing performance, occupancy rates, and market conditions to senior management. Approve pricing and manage vacancy loss.
- Work closely with maintenance and make ready teams to ensure inventory is above standard.
LEASING MANAGER
BH Management
07.2022 - 08.2023
- Led and developed a team of 9 across leasing, move-in coordination, and concierge services for a 1,824-unit Class A community, ensuring high performance and exceptional resident experience.
- Analyzed market trends and occupancy data to implement competitive pricing strategies that maximized revenue and maintained optimal occupancy levels.
- Streamlined leasing operations by managing application approvals, credit reviews, and compliance with leasing regulations while maintaining accurate records and conducting financial audits.
- Strengthened operational efficiency by coordinating with vendors, overseeing apartment inspections, and ensuring timely completion of maintenance and service requests.
- Drove leasing performance and brand awareness through staff training, sales incentives, and targeted social media campaigns to increase visibility and attract prospective residents.
LEASING CONSULTANT
BH Management
09.2021 - 07.2022
- Recognized as Top Leasing Agent at a 1,824-unit takeover community, consistently delivering personalized tour experiences that drove leasing conversions.
- Managed the full leasing lifecycle, including application processing, rental history verification, credit/background checks, and lease execution in compliance with company guidelines.
- Delivered exceptional resident and prospect service by conducting property tours, addressing inquiries, and resolving tenant concerns while ensuring compliance with lease agreements.
- Leveraged property management platforms including CRM Flex, SightPlan, SmartRent, and Yardi to streamline leasing workflows, automate tasks, and maintain accurate records.
- Maintained strong market intelligence by monitoring local rental trends, pricing, and inventory while coordinating inspections and readiness of vacant units to accelerate occupancy.
RESIDENT SERVICES MANAGER
Mac Properties
07.2018 - 01.2021
- Delivered exceptional resident service for a luxury high-rise community of 1,900+ homes, building strong relationships with residents and creating a welcoming living environment.
- Managed resident communications and service requests, responding promptly to inquiries related to payments, maintenance, and community services.
- Developed and executed resident engagement programs, including social events, wellness initiatives, and educational activities that strengthened community connection.
- Coordinated seamless move-in and move-out processes, verifying lease documentation, conducting inspections, and preparing units for new residents.
- Maintained community standards and communication by performing regular property walkthroughs, identifying maintenance needs, and producing newsletters highlighting events and local resources.
Education
Bachelor of Science - MBA
10-2027
Bachelor Of Arts - B.A.
05-2012
Skills
- Strategic Sales Leadership
- Team Development, Coaching & Mentorship
- Market Analysis & Competitive Positioning
- Customer Experience Optimization & Retention
- Sales Process Improvement & KPI Management
- Leasing Operations & Tenant Relations
- Cross-Functional Collaboration (Marketing, L&D, Customer Service)
- Marketing Strategy, Campaign Execution & Promotions
- Property Management Software (Yardi, CRM Flex, SightPlan, SmartRent)
- Digital Tools & Platforms (Engrain, TouchTour, Matterport)
Timeline
Multi-Family Sales Manager - Billingsley
12.2026 - Current
Area Sales Manager - Billingsley
04.2024 - Current
Director of Leasing - Billingsley
09.2023 - 04.2024
LEASING MANAGER - BH Management
07.2022 - 08.2023
LEASING CONSULTANT - BH Management
09.2021 - 07.2022
RESIDENT SERVICES MANAGER - Mac Properties
07.2018 - 01.2021
Virginia State University - Bachelor Of Arts, B.A.
Southern New Hampshire University - Bachelor of Science, MBA