Shameka Vinson

• Assisted customers with inquiries and resolved issues through multiple communication channels.
• Processed orders efficiently, ensuring accurate fulfillment and timely delivery.
• 
  
• Delivered remote customer support via phone, chat, and email in a high-volume environment.
• Resolved issues related to orders, returns, refunds, shipping, and account inquiries.
• Utilized multiple CRM systems and internal tools to document customer interactions.
• Maintained high customer satisfaction (CSAT) scores through effective communication.
• Applied problem-solving and conflict resolution techniques to de-escalate concerns.

.

• Assisted consumers with Medicaid and low-cost health insurance enrollment applications.
• Provided accurate information regarding eligibility, coverage, benefits, and plan options.
• Ensured compliance with state and federal healthcare regulations (HIPAA awareness).
• Managed high-volume inbound calls, chats, and emails.
• Maintained detailed and accurate data entry and documentation in CRM systems.
• Delivered strong customer support and issue resolution, improving client satisfaction.

• Handled high call volumes while meeting KPIs, call metrics, and service level agreements (SLAs).
• Assisted customers with billing, account management, and service inquiries.
• Used active listening and troubleshooting skills to resolve customer concerns.
• Escalated complex issues following proper call center protocols.
• Consistently met or exceeded performance metrics and quality standards.

• Processed cash, credit card, and POS transactions accurately.
• Delivered high-quality front-line customer service.
• Maintained clean and organized workspaces to support operations.
• Assisted customers with product selection and inquiries.