Winter Collins
Tampa
Summary
Customer Service Representative with over 10 years of experience handling high-volume inbound and outbound calls, resolving customer inquiries, and delivering efficient, high-quality support. Strong communication and data entry skills, with the ability to problem-solve and multitask across multiple systems while maintaining accuracy. Known for building positive customer relationships, staying adaptable in fast-paced environments, and bringing a strong work ethic with excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Services Representative
Lancesoft, Inc.
11.2023 - 12.2025
- Guided clients through health plan enrollments, enhancing understanding of coverage options.
- Successfully assisted members in updating applications, ensuring accurate information submission.
- Facilitated open enrollment processes, contributing to seamless client experiences.
- Collaborated with carriers to provide comprehensive coverage details, improving client satisfaction.
- Assisted clients with health plan enrollments, ensuring comprehensive understanding of carrier options, leading to enhanced customer satisfaction.
- Client-Accenture (Remote)
Customer Services Representative
Mindlance
01.2023 - 07.2023
- Handled inbound calls, resolving product complaints
- Facilitated smooth complaint filing processes regarding products
- Worked remotely, maintaining effective communication with team members.
- Provided exceptional customer service through remote inbound calls.
- Handled over 60+ calls a day
- Client - PPD (Remote)
Customer Services Representative
Saviance technology
05.2022 - 12.2022
- Conducted outbound calls to healthcare providers, enhancing communication and data accuracy.
- Updated and verified contact details in Excel, improving database reliability.
- Handled both inbound and outbound calls averaging 100+ calls a day
- Collaborated with team members to resolve demographic discrepancies efficiently.
- Facilitated seamless information exchange with providers, ensuring up-to-date records.
- Contributed to team goals by maintaining high standards of data integrity.
- Client-Molina Healthcare (Remote)
Customer Services Representative
Acro Service Corp
10.2019 - 05.2020
- Managed health insurance inquiries remotely, enhancing customer satisfaction through efficient service.
- Facilitated provider searches, improving client access to healthcare resources.
- Coordinated with multiple departments to streamline processes and ensure accurate information flow.
- Client - Evolent Health (Remote)
Customer Services Representative
Inovalon
02.2019 - 08.2019
- Scheduled annual insurance visits via outbound calls, ensuring data accuracy across platforms.
- Collaborated with team to enhance call center efficiency and customer satisfaction.
- Utilized multi-screen systems to streamline data entry and improve scheduling processes.
- Managed scheduling for annual visits, ensuring timely appointments for over 100 insurance clients, which enhanced client satisfaction.
- In office ( Tampa,FL )
Customer Services Representative
Kelly services
02.2018 - 12.2018
- Handled customer health insurance inquiries, improving satisfaction with timely solutions.
- Collaborated across departments to update insurance details, enhancing service accuracy.
- Addressed client needs effectively, leading to a noticeable increase in customer retention.
- Utilized multi-departmental resources to resolve issues, ensuring comprehensive support.
- Provided clear, concise information, contributing to a significant boost in client trust.
- Client - Anthem Insurance (Tampa, FL)
Customer Services Representative
Windhaven Insurance
01.2017 - 01.2018
- Handled inbound calls for auto insurance payments and policy changes, enhancing customer satisfaction.
- Processed policy cancellations efficiently, improving workflow and client understanding.
- Provided tailored information to clients, ensuring clarity and meeting diverse needs.
- Utilized problem-solving skills to address client inquiries, achieving high resolution rates.
- In office (Tampa , FL )
Education
High School -
Gaither High School
Tampa, FLSkills
- Customer Service
- Call Center Operations
- Data Entry & Accuracy
- Communication (Verbal & Written)
- Problem Solving
- Multitasking & Time Management
- Microsoft Excel
- Microsoft Office Suite
- Inbound & Outbound Calls
- Customer Issue Resolution
- Conflict Resolution & Deescalation
- Active Listening
- Remote Work & Virtual Communication
- Scheduling & Appointment Setting
- Billing & Payment Processing
- Administrative Support
- Documentation & Record Keeping
- Quality Assurance & Compliance
- Typing & Computer Navigation
- Health plan enrollment
- Customer database management
- Claims processing
- CRM software
- Data accuracy verification
- Healthcare communication
- Client relationship management
- Call center operations
- Workflow optimization
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
Timeline
Customer Services Representative
Lancesoft, Inc.
11.2023 - 12.2025
Customer Services Representative
Mindlance
01.2023 - 07.2023
Customer Services Representative
Saviance technology
05.2022 - 12.2022
Customer Services Representative
Acro Service Corp
10.2019 - 05.2020
Customer Services Representative
Inovalon
02.2019 - 08.2019
Customer Services Representative
Kelly services
02.2018 - 12.2018
Customer Services Representative
Windhaven Insurance
01.2017 - 01.2018
High School -
Gaither High School