Stephanie Ortiz-Gutierrez
Cleveland,TX
Summary
Dynamic Customer Service Representative with a robust background at Cosco Shipping Lines, specializing in problem-solving and customer relationship management. Demonstrated proficiency in SAP and logistics, successfully managing high-volume accounts and optimizing operations for timely resolutions. Recognized for leadership skills in training new employees, and effectively advocating for customer needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Services Representative
Cosco Shipping Lines
Houston, United States
08.2022 - Current
- Answering phones
- Problem Solving for customers via phone and/or Ticket portal
- Rail Report duties/Seal Exception
- Train new employees
Customer Services Representative
Service Transport
Houston, United States
04.2020 - 08.2022
- Heavy Order entry TMW/Transplace/Blujay
- Handle over 20 customers
- Strong customer communication
- Answering phones
- Scheduling
- Problem solving
Insides Sales Rep/CSR
Third Coast Terminals
Pearland, United States
05.2017 - 02.2020
- Responsible for 11 accounts
- Communicated with Management, Sales, Production, and Shipping/Receiving
- Manage Product and customer set up/management within SAP and Dynamics systems
- Lead in my current group: Guide and assist follow co-workers with all aspects of the job
- Heavy Customer relationship management via email & telephone
- Assisting Account Managers in managing accounts
- Handling of samples from production, Planned order
- Billing and invoicing
- Answer phones
- Heavy Scheduling shipments inbound and outbound
- Bulk and packaging
- High volume of Sales order & Purchase orders
- Updated SOP's as needed
- Organize Files, prepare reports & documents
Customer Service Representative
Palmer Logistics
Houston, United States
10.2011 - 05.2017
- Head of the Domestics desk for a third-party warehouse for Dow/Blue Cube Chemical
- Product and customer set up/management within SAP and Accuplus
- Labeling shipments as needed for marking, bar codes, country labeling as well (Citrix, On demand and LPS.net)
- Shipping in two systems
- Heavy Customer relationship management via fax, email and telephone
- Dispute resolution
- Customer advocacy
- Efficient supply chain management
- Participating in ISO 9000 Audits
- Goods issue, invoicing and end of month closing
- Microsoft Word, Excel Billing, UPS, FedEx, filing, answer phones, 10 keys by touch
- Lifting to 50lbs as needed
- Delivering paperwork/supplies to different company locations
- Well organized, innovative and creative
- Familiarity with Import or Export clearance processes
- Replenish materials at terminals and customer direct locations
- Ensuring regional and global customer needs/requests are met in a timely manner
- Coordinating customer product quality issues with DOW and Operations personnel
- Manage all activates related to SAP purchase orders of raw materials, working closely with CSR, planners and operations personnel
- Learning and supporting all activities of the business and serve as back up when necessary
Billing/Invoices Clerk-A/P
Gulf States Trucking
Houston, United States
07.2010 - 10.2011
- Duties including invoice customer daily
- Billing daily as well as special billing
- Backhauls for drivers
- Setting up new driver's files as well as entering them into the computer
- Entering freight bills online
- Heavy data entry
- Assisting Account Managers in managing accounts
- Heavy Customer relationship management via fax, email & telephone
- Customer advocacy
- Manage all activates related to SAP purchase orders of raw materials, working closely with CSR, planners and operations personnel
- Learning and supporting all activities of the business and serve as back up when necessary
- Efficient supply chain management
- Filing
- Answering phones
- Setting up & entering new customers
- Entered fuel for drivers weekly
- Running errands for company
- Sent FedEx packages daily
Education
High School diploma - High School diploma or equivalent
San Jacinto College
Pasadena, TX08-1999
Skills
- SAP R2
- SAP R3
- Vantage
- Citrix
- Microsoft Dynamics
- Dynamics
- ISO
- Billing
- Drivers
- Buying/Procurement
- Purchasing
- Purchase Orders
- Logistics
- Scheduling
- Supply Chain
- Supply Chain Management
- Inventory
- Inventory Control
- Customer Service
- Dispatcher
- Fedex
- Multi Line Phone
- Multi-Line Phone System
- Data Entry
- Filing
- Heavy Data Entry
- A/P Invoice
- Invoices
- Invoicing
- Closing
- Administrative Assistant
- Scanning
- Payroll
- Sales Order
- Sales Rep
- Relationship Management
- CSR
- Customer Relations
- Customer Service Representative
- Shipping
- Shipping/Receiving
- Packaging
- Customer Relationship Management
- Quickbooks
- Inbound and Outbound Operations
- UPS
- Hazmat
- Audit
- Audits
- Clerk
- ISO Standards
- ISO 9000
- Retail Sales
- Excel
- Microsoft Office
- Microsoft Word
- Windows XP
Languages
English, Expert
Work Authorization - Authorized Countries
United States
Certification
- CPR
Timeline
Customer Services Representative
Cosco Shipping Lines
08.2022 - Current
Customer Services Representative
Service Transport
04.2020 - 08.2022
Insides Sales Rep/CSR
Third Coast Terminals
05.2017 - 02.2020
Customer Service Representative
Palmer Logistics
10.2011 - 05.2017
Billing/Invoices Clerk-A/P
Gulf States Trucking
07.2010 - 10.2011
High School diploma - High School diploma or equivalent
San Jacinto College
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