Devika Debbie Bheecham
Port St. Lucie,FL
Summary
Dynamic leader with over 20 years of diverse experience in retail, education, social services, substance abuse, mental health, and customer service. Proven track record in guiding teams and managing complex projects while achieving strategic objectives through the development of efficient processes and high standards. Recognized for a collaborative approach and unwavering commitment to excellence, fostering high-performing teams that deliver solutions to enhance client satisfaction and drive organizational success. Deep understanding of human behavior and organizational dynamics supports sustainable growth, positive culture, and measurable outcomes.
Overview
23
23
years of professional experience
Work History
Customer Services Representative
Toll Brothers
04.2022 - 11.2025
- Resolved customer inquiries via phone, email, and chat with high accuracy and professionalism.
- Handled escalations and provided effective solutions to ensure customer satisfaction.
- Managed customer accounts, processed orders, and updated records in CRM systems.
- Collaborated with cross-functional teams to resolve escalation and resolve complex issues.
- Maintained performance metrics, including response time, quality assurance, and customer satisfaction scores.
- Supported a Fortune 500–level organization delivering high-touch service.
President / Founder
ClearView Residential Treatment Facility
09.2009 - 04.2022
- Led strategic vision and overall organizational direction.
- Built and managed high-performing executive teams.
- Secured funding and established key stakeholder partnerships.
- Oversaw financial planning, budgeting, and operational efficiency.
- Drove growth initiatives and expanded market presence.
Director / Administrator
Tara's Home – Assisted Living Facility
01.2006 - 01.2009
- Led organizational strategy development and ensured alignment with long-term institutional goals.
- Oversaw daily operations, resource allocation, and performance management across departments.
- Managed budgets, financial planning, and compliance with regulatory requirements.
- Supervised cross-functional teams and facilitated effective communication among stakeholders.
- Implemented policies, procedures, and improvement initiatives to enhance operational efficiency.
Office Manager
Keiser University
01.2003 - 12.2005
- Coordinated daily office operations, ensuring smooth workflow and efficient task allocation.
- Managed administrative staff, conducted performance reviews, and organized training sessions.
- Oversaw budgeting, expense tracking, and procurement of office supplies and equipment.
- Implemented and maintained office policies, improving organizational efficiency.
- Managed schedules, meetings, and correspondence for senior leadership.
Education
MBA - Accounting
Louisiana State University
Shreveport, LABS - Business Admin & HR
Keiser College
Ft. Lauderdale, FLAA - Health Services Admin
Keiser College
Ft. Lauderdale, FLCertified Life Coach -
Florida International University
Skills
- Effective communication
- Emotional intelligence
- Strategic issue analysis
- Effective patience
- Attentive listening
- Customer relationship management tools
- Data entry proficiency
- Comprehensive product understanding
- Professional phone communication
- Troubleshooting solutions
Timeline
Customer Services Representative
Toll Brothers
04.2022 - 11.2025
President / Founder
ClearView Residential Treatment Facility
09.2009 - 04.2022
Director / Administrator
Tara's Home – Assisted Living Facility
01.2006 - 01.2009
Office Manager
Keiser University
01.2003 - 12.2005
BS - Business Admin & HR
Keiser College
AA - Health Services Admin
Keiser College
Certified Life Coach -
Florida International University
MBA - Accounting
Louisiana State University