Shameka Vital
Customer Service Associate
Huntsville,Tx.
Summary
Dedicated and experienced professional seeking a fulfilling career in the business industry. Possessing a range of advantages, I effectively utilize my time and skills to interact with customers and collaborate within a team setting. With a proven track record, I leverage my expertise to drive positive outcomes and contribute to organizational success. My strong interpersonal skills and attention to detail enable me to consistently deliver exceptional results and exceed expectations in any professional environment.
Overview
5
5
years of professional experience
Work History
Team Member
Whataburger
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Associate
Walgreens
09.2021 - 09.2024
- Provided support to customers seeking information on products.
- Enhanced customer shopping experience.
- Confirmed customer satisfaction was met efficiently.
- Removed expired items and updated counts regularly.
- Guided new team members in their onboarding process.
- Assisted numerous customers daily maintaining a positive attitude and customer satisfaction focus
- Arranged correct shelving for returned and unpurchased merchandise to maintain order.
- Maintained sanitized surfaces in checkout areas through regular wiping.
Job Training
Garza & Carrabus Employment Agency
04.2021 - 12.2022
- Received job coaching which involved presentation and customer service skills
- Developed coping skills and alternative measures to de-escalate a situation
Lobby Cashier
McDonald’s
01.2020 - 05.2021
- Welcomed customers with warmth and professionalism.
- Ensured accurate and complete fulfillment of customer orders.
- Ensured the lobby maintained a clean appearance.
- Sanitized and replenished restroom facilities.
Education
Bachelor of Science - Information Technology
South University
Savannah, GA (online)01.2025
Associates Of Arts - Business Administration
American Intercontinental University
Schaumburg, IL (online)01.2020
Skills
- Organizational
- Problem solving
- Communication
- Leadership
- Fast Learner
- Highly dependable
- Excellent attention to detail
Timeline
Team Member
Whataburger
11.2024 - Current
Customer Service Associate
Walgreens
09.2021 - 09.2024
Job Training
Garza & Carrabus Employment Agency
04.2021 - 12.2022
Lobby Cashier
McDonald’s
01.2020 - 05.2021
Bachelor of Science - Information Technology
South University
Associates Of Arts - Business Administration
American Intercontinental University
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