Shameka D. Jones
Houston,TX
Summary
Seasoned Collections professional well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
11
11
years of professional experience
Work History
Financial Auditor
Advanced Inventory Solutions Inc.
08.2023 - Current
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Collaborated with purchasing department to optimize inventory levels, minimizing stockouts and overstock situations.
- Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
- Educated staff members on best practices in financial reporting and compliance, fostering a culture of transparency and accountability.
Business Office Administration Instructor
Florida Career College
08.2021 - 09.2022
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Performed duties in accordance with applicable standards, policies and
regulatory guidelines to promote safe working environment. - Utilized curriculum reflecting diverse educational, cultural and linguistic
backgrounds of students served and challenged students to move beyond innate socio-cultural biases. - Improved student performance by defining clear goals and communicating performance metrics.
Asset Recovery Agent
Spruce Finance Inc.
07.2019 - 05.2020
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from solar panel purchases, protecting company reputation and loyal client base.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Worked with Homeowner Support Team and assisted the billing department to properly apply customer remittances.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Outreach Enrollment Specialist
SWLA Center For Health Services
08.2016 - 11.2018
- Certified by the State of Louisiana as Medicaid Assister, Medicare Counselor and Affordable Healthcare Application Center Representative, to administer, submit applications for and counsel on Medicaid, Medicare and Affordable Healthcare recipients or future recipients
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare, Medicaid and Affordable Healthcare regulations
- Assisted in resolving and satisfying client requests and internal operational issues
- Created and maintained computerized record management systems to record and process data and generate reports
- Answered constant flow of customer calls with minimal wait times.
Auto Finance Collector
J.P. Morgan Chase
06.2014 - 08.2015
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
- Implemented updated production, productivity, quality and customer service standards to improve company financial standing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Capital One Auto Collector
Synergetic Communications
12.2012 - 06.2014
- Managed collection of large balanced accounts amounting to $1,500 to over $100,000 and trained newly hired employees regarding responsibilities and procedures
- Coordinated with customers regarding previous outstanding accounts and balance payable, scheduling convenient times for meetings; maintained compliance with FDCPA guidelines
- Gathered and organized client accounts, invoices, credit notes, payment and balance documents to ensure transparent and accurate information
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
Financial Supervisor
JCS Financial & Consulting Services LLC
06.2018 - Current
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Increased company revenue by 80% in 60 days through aggressive new market strategies.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Improved business profits by 80% through strategic updates to processes, procedures and team makeup. engagement and driving growth.
- Utilized financial software to prepare consolidated financial statements.
Education
Bachelor of Science - RTV/Communications/Marketing
Texas A&M University
Commerce, TX2004
Skills
- Financial Transactions
- Business Metrics
- Financial Documentation
- Legal Compliance
- Corporate Reporting
- Client Needs Assessment
- Auditing
- Document Validation
- Debt recovery
- Credit analysis
- Dispute Resolution
- Cash Flow Management
Timeline
Financial Auditor
Advanced Inventory Solutions Inc.
08.2023 - Current
Business Office Administration Instructor
Florida Career College
08.2021 - 09.2022
Asset Recovery Agent
Spruce Finance Inc.
07.2019 - 05.2020
Financial Supervisor
JCS Financial & Consulting Services LLC
06.2018 - Current
Outreach Enrollment Specialist
SWLA Center For Health Services
08.2016 - 11.2018
Auto Finance Collector
J.P. Morgan Chase
06.2014 - 08.2015
Capital One Auto Collector
Synergetic Communications
12.2012 - 06.2014
Bachelor of Science - RTV/Communications/Marketing
Texas A&M University
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