Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamekia Johnson

Baton Rouge,LA

Summary

Proven to enhance efficiency and accuracy, exceling in document management and customer service, as demonstrated at Cognizant. With a knack for critical thinking and a positive attitude, and adeptly streamline processes and foster team collaboration, ensuring compliance with HIPAA and elevating patient care standards.

Overview

21
21
years of professional experience

Work History

QDS

Cognizant
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted gap analyses to identify areas of improvement within existing documentation systems.
  • Streamlined document control processes, resulting in increased efficiency and reduced errors.

Office Administrative Assistant

BRMSCC
01.2009 - 04.2022
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.

Data Entry Clerk

BRMSCC
01.2009 - 01.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.

Customer Service Representative Agent

Convergy's
01.2003 - 01.2009
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Responded to customer requests for products, services, and company information.
  • Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Hemet High School
Hemet, CA
05.1998

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Customer Focus
  • Document Management
  • HIPAA Requirements
  • Data Entry
  • Data accuracy
  • Accuracy and Attention to Detail
  • Customer Service-Oriented
  • Patient Scheduling Management
  • Strong Communication Skills
  • Insurance Verification Proficiency
  • Critical thinking abilities
  • Medical terminology expertise
  • Healthcare Billing Knowledge
  • HIPAA Regulations
  • Insurance billing procedures
  • ICD-10 Coding
  • Attention to Detail
  • Multitasking and Organization
  • Computer Skills
  • HIPAA Compliance
  • Patient Charting
  • Office Administration
  • Phone and Email Etiquette
  • Payment collection and processing
  • Critical Thinking

Timeline

QDS

Cognizant
04.2022 - Current

Office Administrative Assistant

BRMSCC
01.2009 - 04.2022

Data Entry Clerk

BRMSCC
01.2009 - 01.2022

Customer Service Representative Agent

Convergy's
01.2003 - 01.2009

High School Diploma -

Hemet High School

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Shamekia Johnson