Shamekia Martin
Wilmington,DE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Director, Account Manager
Fiserv Corporation
07.2021 - Current
- Primary point of contact for 2 top 30 clients, building trust-based relationships and understanding their unique needs and objectives
- Managed and optimized relationships with key vendors, ensuring seamless service delivery
- Developed and executed account strategies, advocating for client priorities and delivering customized solutions
- Resolved issues to minimize disruption and maintained positive client-vendor relationships
- Negotiated contracts, SLAs, and other legal documents, ensuring compliance and alignment with client expectations
- Identified revenue growth opportunities, contributing to business expansion
- Developed and presented reports to clients, showcasing value delivered and providing insights for further optimization.
Administrator of Sports
West End Neighborhood House
09.2020 - Current
- Managed registration, billing, membership, logistics, and communication for AAU basketball, AAU track, and community basketball leagues
- Coordinated athlete enrollment, processed payments, and maintained financial and membership records
- Organized logistics for events and practices, ensuring smooth operations
- Served as the primary point of contact for athletes, parents, coaches, and league officials.
Product Manager
PSCU
02.2018 - 07.2021
- Led product development for member credit unions' ATM fleets
- Identified market needs, developed business plans, and engaged with customers to document and resolve issues
- Launched new products and enhancements, contributing to revenue growth.
Director, Member Programs
Fiserv Corporation
10.2015 - 02.2018
- Managed client advocacy and communications for Debit Processing and STAR Network
- Facilitated Network Advisory Group meetings and supported business communications
- Identified and created business requirements to enhance external communication processes.
ATM Support Representative & Senior Business Analyst, ATM Implementation
04.2001 - 10.2015
- Supported department operations, led conversions, and managed the ATM Outsourcing program
- Acted as a liaison between technical, business, and UAT teams, creating detailed documentation and supporting project implementations.
Education
Master's degree in Healthcare Administration -
University of Phoenix-Online Campus
06.2024
Master's degree in Business Administration -
University of Phoenix-Online Campus
06.2024
B.S. in Business Management -
University of Phoenix
11.2020
Finance Major -
Delaware State University
01.1998
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Schedule Management
- Relationship Building
- Teamwork and Collaboration
- Contract Management
- Business Administration
Timeline
Director, Account Manager
Fiserv Corporation
07.2021 - Current
Administrator of Sports
West End Neighborhood House
09.2020 - Current
Product Manager
PSCU
02.2018 - 07.2021
Director, Member Programs
Fiserv Corporation
10.2015 - 02.2018
ATM Support Representative & Senior Business Analyst, ATM Implementation
04.2001 - 10.2015
Master's degree in Healthcare Administration -
University of Phoenix-Online Campus
Master's degree in Business Administration -
University of Phoenix-Online Campus
B.S. in Business Management -
University of Phoenix
Finance Major -
Delaware State University
Similar Profiles
Dave KhanDave Khan
Systems Application Support Analyst at Fiserv CorporationSystems Application Support Analyst at Fiserv Corporation
Della BleauDella Bleau
Account Manager at Fiserv CorporationAccount Manager at Fiserv Corporation
PAUL D. WILLIAMSPAUL D. WILLIAMS
Relationship Manager at Fiserv CorporationRelationship Manager at Fiserv Corporation