Summary
Work History
Education
Skills
Timeline
Generic

Shamekwa Smith

Goodwater,AL

Summary

Dynamic and results-driven professional with experience at Madix, excelling in efficient stock organization and inventory management. Known for a friendly demeanor and a positive attitude, I effectively trained new employees and enhanced customer accessibility, ensuring optimal product availability and adherence to safety standards. Committed to continuous learning and improvement.

Work History

Shelf Stocker

Madix
01.2024 - 2025
  • Restocked shelves efficiently to maintain product availability and organization.
  • Monitored inventory levels to ensure timely replenishment of merchandise.
  • Assisted in maintaining store cleanliness and adherence to safety standards.
  • Collaborated with team members to optimize stock placement for enhanced customer accessibility.
  • Trained new employees on proper stocking techniques and safety protocols.
  • Executed daily tasks independently while adapting quickly to changing priorities.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Medical Office Assistant

Remote
01.2020 - 2025
  • Maintained confidentiality of patient information while adhering to HIPAA regulations.
  • Assisted patients with appointment scheduling and managed electronic health records efficiently.
  • Coordinated communication between medical staff and patients to enhance service delivery.
  • Developed patient intake forms to gather necessary medical history and improve data collection accuracy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Customer Service Representative

Afni Inc, Verizon
Remote
02.2020 - 2024
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels with service provided.
  • Managed incoming calls and resolved issues using Verizon's customer service software.
  • Documented customer interactions accurately to maintain comprehensive records for follow-up support.
  • Collaborated with team members to improve response times and streamline service processes.
  • Assisted in training new representatives on systems and procedures to enhance team performance.
  • Adapted quickly to changes in policies and procedures, maintaining consistency in service delivery.
  • Implemented best practices for handling escalated cases, contributing to reduced resolution times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Associate of Science - Billing And Coding

Miller-Motte Technical College
NC

Skills

  • Pricing and shelf labeling
  • Heavy lifting
  • Efficient organization
  • Stock organization
  • Willing to learn
  • Friendly and personable
  • Positive attitude

Timeline

Shelf Stocker

Madix
01.2024 - 2025

Customer Service Representative

Afni Inc, Verizon
02.2020 - 2024

Medical Office Assistant

Remote
01.2020 - 2025

Associate of Science - Billing And Coding

Miller-Motte Technical College

Similar Profiles

CREATE PROFILE
Shamekwa Smith