Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamel Russell

Somerset,NJ

Summary

Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

7
7
years of professional experience

Work History

Operations Manager

Fedex
09.2018 - 11.2023
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Specialist

Apple
01.2018 - 08.2021
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
  • Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels.
  • Boosted sales performance through the effective demonstration of product features and benefits.
  • Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
  • Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
  • Participated in ongoing training programs to stay current with Apple product advancements and updates.
  • Conducted workshops for new Apple product users, fostering a supportive learning environment for all participants.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Delivered prompt service to prioritize customer needs.

Human Resources Manager

Amazon
02.2017 - 11.2019
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.

Education

Associate of Applied Business - Business

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2021

Skills

  • Financial Management
  • Business Planning
  • Performance Monitoring
  • Process Improvement
  • Organizational Development
  • Corrective Action Planning
  • Compensation Structuring
  • Quality Assurance
  • Supply Management
  • Resource Allocation
  • Root Cause Analysis
  • Emergency Response

Timeline

Operations Manager

Fedex
09.2018 - 11.2023

Specialist

Apple
01.2018 - 08.2021

Human Resources Manager

Amazon
02.2017 - 11.2019

Associate of Applied Business - Business

Kingsborough Community College of The City University of New York
Shamel Russell