Summary
Overview
Work History
Education
Skills
Communication
Timeline
Generic
SHAMELA M. CLAY

SHAMELA M. CLAY

Saint Ann,MO

Summary

Driven Branch Manager looking to help manage and organize the company's revenue and overall success through innovative techniques and procedures. Organized and attentive with experience with Microsoft Office. Successful with a team orientation and building relationships.

Overview

14
14
years of professional experience

Work History

Assistant Vice President/Branch Manager - Learning Branch

UMB Bank
11.2022 - Current
  • Expanding UMB relationship with customers
  • Led strategic initiatives to enhance operational efficiency across multiple departments.
  • Developed and implemented comprehensive risk management frameworks to mitigate potential financial exposure.
  • Facilitated cross-functional team collaboration to streamline project delivery timelines and improve stakeholder communication.
  • Analyzed market trends and customer data to inform product development strategies and drive competitive advantage.
  • Mentored junior staff, fostering professional growth and enhancing team performance through targeted training programs.
  • Spearheaded process improvement initiatives that resulted in increased productivity and reduced operational costs.
  • Monitored branch performance metrics, implementing corrective actions to address performance gaps.
  • Established relationships with local businesses to drive community engagement and increase market share.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.

Branch Manager

UMB Bank
08.2021 - 11.2022
  • Coach associates on daily sales production
  • Manage a team of 3 employees
  • Meet sales and operational goals
  • Product Knowledge and Troubleshooting
  • Promote and sell UMB Products and Services
  • Cash, Inventory, and Asset management
  • Spreadsheet and Data Reporting
  • Customer Relations
  • Expanding UMB relationship with customers
  • Led branch operations, ensuring compliance with regulatory requirements and company policies.
  • Developed and implemented strategies to enhance customer experience and drive branch profitability.
  • Managed staff performance through coaching, training, and mentorship to foster professional growth.
  • Analyzed financial reports to identify trends and opportunities for operational improvement.

Personal Banker Learning Branch

UMB Bank
07.2020 - 08.2021
  • Mentor and train new hires
  • Create learning plans for new hires
  • Product Knowledge and Troubleshooting
  • Promote and sell UMB Products and Services
  • Cash, Inventory, and Asset management
  • Spreadsheet and Data Reporting
  • Customer Relations
  • Expanding UMB relationship with customers
  • Successfully meet Sales Goal at 100% to Goal

Personal Banker II

UMB Bank
08.2018 - 07.2020
  • Product Knowledge and Troubleshooting
  • Promote and sell UMB Products and Services
  • Cash, Inventory, and Asset management
  • Spreadsheet and Data Reporting
  • Customer Relations
  • Expanding UMB relationship with customers
  • Successfully meet Sales Goal at 100% to Goal
  • Managed customer accounts, enhancing client relationships and ensuring satisfaction.
  • Assisted clients in identifying financial needs and recommending suitable banking products.
  • Processed loan applications, maintaining compliance with regulatory standards and internal policies.
  • Educated customers on digital banking tools, improving user engagement and service efficiency.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Led training sessions for new staff, fostering knowledge transfer and team development.
  • Collaborated with cross-functional teams to streamline operational processes, driving workflow efficiency.

Retail Sales Consultant

AT&T
05.2015 - 08.2018
  • Product Knowledge and Troubleshooting
  • Promote and sell AT&T Products and Services
  • Cash, Inventory, and Asset management
  • Spreadsheet and Data Reporting
  • Customer Relations
  • Successfully meet Sales Goal at 100% to Goal
  • Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
  • Provided in-depth product knowledge to assist customers in making informed purchasing decisions.
  • Managed inventory processes, ensuring accurate stock levels and timely replenishment of merchandise.
  • Trained and mentored new staff on sales techniques and operational procedures.
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Handled cash transactions accurately while adhering to established security procedures.

Sales Support Rep

AT&T
01.2012 - 05.2015
  • Cash, Inventory, and Asset management
  • Spreadsheet and Data Reporting
  • Audit
  • Merchandising Sales Floor
  • Payroll
  • Tackled customer concerns and responded to inquiries within 2 hours to provide immediate issue resolution.
  • Educated customers on features of ordered merchandise to promote understanding, resulting in 100% reduction in calls to customer support line.

Education

Business Administration -

Lindenwood University Online
Saint Charles, MO
05.2026

Skills

  • Microsoft Office- Excel, PowerPoint, and Word
  • Financial management
  • Recruitment / human resources
  • Financial analysis and planning
  • Operations oversight
  • Procedure implementation
  • Team leadership
  • Payroll administration and timekeeping
  • Staff training/development
  • Policy compliance
  • Business administration
  • Operations management
  • Risk management
  • Decision making & judgment

Communication

  • Business expert 2016
  • Employee management development 2016-2018
  • 100% Audit 2012-2016

Timeline

Assistant Vice President/Branch Manager - Learning Branch

UMB Bank
11.2022 - Current

Branch Manager

UMB Bank
08.2021 - 11.2022

Personal Banker Learning Branch

UMB Bank
07.2020 - 08.2021

Personal Banker II

UMB Bank
08.2018 - 07.2020

Retail Sales Consultant

AT&T
05.2015 - 08.2018

Sales Support Rep

AT&T
01.2012 - 05.2015

Business Administration -

Lindenwood University Online

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