Shamela Singh
Massage Therapist
Jamaica,New York
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Import Export Specialist
Firebird Freight Services
Queens, NY
05.2024 - Current
- Reviewed import and export documentation to ensure compliance with customs regulations.
- Maintained records of all imports and exports in accordance with government regulations.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared, checked, and filed documentation with department.
- Monitored shipping schedules to ensure timely arrival of goods at destination ports.
Licensed Massage Therapist
Horizon Massage Therapy
Queens, NY
12.2023 - 04.2024
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Cleaned and sterilized equipment before each use according to established protocols.
- Collaborated with healthcare professionals, such as chiropractors and physical therapists, to provide comprehensive care for clients.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Assessed client progress over multiple sessions, adjusting techniques and treatment plans as necessary for optimal results.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
Freight Customer Service
Forward Air
Queens, New York
05.2022 - 02.2024
- Answered phone calls and responded to questions and concerns.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Computed balances, totals or commissions to support accounting team.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Trained new customer service representatives on company policies and procedures.
- Monitored phone calls to promote better service and provide feedback.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Applied Science - Health Information Technology
Nassau Community College
Garden City, NY01-2022
Associate of Applied Science - Massage Therapy
Queesborough Community Colllege
Bayside, NY06-2020
Skills
- Swedish massage
- Eastern and Western techniques
- Thai massage
- Hospital-Based Massage
- Prenatal Massage
- Chair massage
- Medical terminology
- Hospitality and accommodation
- Anatomy and Physiology
- Quality assurance
- Flexible and adaptable
- Customer relations
Timeline
Import Export Specialist
Firebird Freight Services
05.2024 - Current
Licensed Massage Therapist
Horizon Massage Therapy
12.2023 - 04.2024
Freight Customer Service
Forward Air
05.2022 - 02.2024
Associate of Applied Science - Health Information Technology
Nassau Community College
Associate of Applied Science - Massage Therapy
Queesborough Community Colllege
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