Shamelia Laidlaw
Winter Park,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Radiology Aide
Miriam Hospital
Providence, RI
03.2022 - 11.2024
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
Pharmacy Technician
CVS Health
Kingston, MA
10.2019 - 03.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Customer Service Representative
Wal-Mart Supercenter
Halifax, MA
10.2015 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - General Studies
Community College of Rhode Island
Lincoln, RISkills
- Patient care
- Documentation and Reporting
- Critical thinking
- Collaborative teamwork
- Attention to detail
Accomplishments
Warrior Leaders Course Graduate - military leadership development course, US Army
Military Experience
Carpentry and Masonry Specialist, US Army, Various Locations,
01/2017-07/2022
- Commanders Coin
- Certificate of Achievement
- Army Achievement Medal (x2)
- Secret Clearance
Timeline
Radiology Aide
Miriam Hospital
03.2022 - 11.2024
Pharmacy Technician
CVS Health
10.2019 - 03.2021
Customer Service Representative
Wal-Mart Supercenter
10.2015 - 10.2019
Associate of Arts - General Studies
Community College of Rhode Island
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