Shamella Potts
Oakland,CA
Summary
Experienced Admitting Clerk Professional with 6 years of dedicated work managing patient registration, facilitating consent form completion, and verifying insurance coverage. Skilled in ensuring strict adherence to HIPAA policies, providing patient escort services, obtaining necessary documentation and signatures, and arranging payment plans. Detail-oriented professional committed to delivering exceptional patient care and maintaining high standards of efficiency and accuracy in all administrative tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary
Alameda Hospital
09.2022 - Current
- Performs clerical tasks directly and indirectly related to patient care and unit functioning
- Completes request forms/orders entry for diagnostic tests, consultations, referrals
- Schedules special tests with in-house and outside agencies and documents appointments
- Make arrangements for patient transport to outside agencies and departments
- Processes, pulls and prepares charts for patient transfer or discharge pursuant to hospital policies and procedures
- Answers phones in unit and manages calls appropriately
- Uses manual system/downtime process when system/computer is down
- Reports maintenance problems immediately
- Maintains inventory of unit supplies
- Completes required in-services/competency annually.
Admitting Clerk
Alameda Hospital
02.2020 - 09.2022
- Registered patients in the emergency department and outpatient registration; explained and interpreted consent forms and documents to patients; verified insurance coverage, referrals or authorizations for procedures/ surgeries for each patient; received incoming phone calls; scheduled walk-in appointments lab and radiology; assisted nurses with admitting/registration duties when needed; adhered to mandated healthcare and hospital policies, practices, procedures and guidelines.
Childcare Provider
Self Employed
04.2014 - 08.2021
- Planned daily meals and activities; worked on school projects; picked up and dropped off children to activities, school or appointments; organized schedules for 6 people; provided a safe place for teens to hang out and relax with work and/or college support and guidance; provided educational support for children with IEPs; worked on developmental appropriate activities with children below grade level; offered behavioral support for teachers and/or parents within the classroom when needed for student.
Education
Certificate of Completion in Phlebotomy -
Phlebotomy Training Specialists
El Cerrito, CA05.2024
Associate Degree - Applied Science in Computer Information Technology -
Heald College
Fresno, CA04.2004
Skills
- Customer Service
- Strong Organization
- Incoming Call Management
- Medical office administration
- Patient Scheduling Expertise
- Telephone reception
Certification
- CPR and First Aid for the BLS Professional, 2024
- Advanced Medical Terminology, 2012
- Medical Transcription Certificate, 2006
- Medical Terminology Certificate, 2005
Timeline
Unit Secretary
Alameda Hospital
09.2022 - Current
Admitting Clerk
Alameda Hospital
02.2020 - 09.2022
Childcare Provider
Self Employed
04.2014 - 08.2021
Certificate of Completion in Phlebotomy -
Phlebotomy Training Specialists
Associate Degree - Applied Science in Computer Information Technology -
Heald College
- CPR and First Aid for the BLS Professional, 2024
- Advanced Medical Terminology, 2012
- Medical Transcription Certificate, 2006
- Medical Terminology Certificate, 2005
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