Shamera Brown
Okeechobee,FL
Summary
Highly skilled professional with a strong background in effectively analyzing complex data, creating innovative solutions, and collaborating with cross-functional teams to drive results. Proven track record of implementing process improvements and exceeding performance goals. Excellent communication and problem-solving skills with a focus on delivering high-quality outcomes. Seeking to leverage my expertise to contribute to a dynamic and forward-thinking organization.
Overview
15
15
years of professional experience
Work History
Compliance Specialist
Armellino Insurance Agency
03.2022 - Current
- Verify endorsement submissions made by Customer Service Agents are in compliance with regulations and company policies
- Perform underwriting audits
- Maintain accurate and up to date records of underwriting decisions and compliance documentation
- Coordinate with internal departments to address underwriting inquiries and provide correction recommendations
- Spearheaded three new initiatives to reduce inaccuraciesin policy writing; resulting in the reduction of accrued submission violations and Underwritng issuance
- Correspond and follow up with clients to ensure issued underwriting is resolved, so that their policy remains in good standing with the Carrier
Account Services Agent
Armellino Insurance Agency
01.2020 - 03.2022
- Provided excellent customer service by responding to inquiries, resolving issues, and addressing policy related concerns promptly and efficiently.
- Maintained organized and accurate records of client interactions, transactions, and inquires using CRM systems
- Investigated and resolved client's complaints or concerns in a timely and empathetic manner
- Educated clients on their policy, ensuring they had a clear understanding of their coverage
- Collaborated with internal teams to streamline processes and improve efficiency in account management and customer service.
- Conducted regular account reviews with clients to assess their needs, address any concerns, and deliver personalized solutions to help achieve their insurance goals.
Travel Services Consultant
Air New Zealand - Auckland, NZ
10.2018 - 08.2019
- Updated client records, assisted with travel arrangements, documented incidents, handled payment transactions accurately, and aided clients in using self-service options
- Handled escalated calls, providing effective client service solutions
- Collaborated with internal and external departments to coordinate solutions for client issues and ensure timely resolution
- Utilized industry knowledge and resources to create customized travel packages that met clients' specific needs and preferences.
- Provided excellent customer service by assisting passengers with inquiries, resolving issues, and ensuring a positive travel experience
Operations Manager
Murphy USA - Okeechobee, FL
05.2010 - 07.2018
- Completed day to day operations, including scheduling, coaching, and performance management
- Conducted performance reviews and provided mentorship to drive professional growth and development
- Sourced, screened, and interviewed candidates to assess their qualifications
- Coordinated background checks, reference checks, and onboarding activities for new hires
- Maintained accurate records and documentation related to workers' compensation claims in compliance with regulatory requirements
- Fostered a positive work environment through employee training programs, recognition initiatives, and regular team meetings
Education
Undergraduate Studies - International Relations
Florida International University
Miami, FL 05-2007
H.S Diploma -
Okeechobee High School
Okeechobee, FL 06-2005
Skills
- Time Management
- Transferable Skills
- Team Work
- Problem Solving
- Conflict Resolution
- Record & Documentation
- CRM Software
Timeline
Compliance Specialist
Armellino Insurance Agency
03.2022 - Current
Account Services Agent
Armellino Insurance Agency
01.2020 - 03.2022
Travel Services Consultant
Air New Zealand - Auckland, NZ
10.2018 - 08.2019
Operations Manager
Murphy USA - Okeechobee, FL
05.2010 - 07.2018
Undergraduate Studies - International Relations
Florida International University
H.S Diploma -
Okeechobee High School
Similar Profiles
Silvia CourtneySilvia Courtney
Insurance Agent at Armellino Agency IncInsurance Agent at Armellino Agency Inc
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency