Shameria Robinson

• Facilitated payment processing, lottery transactions, and ID verification to deliver efficient service.
• Processed fuel transactions accurately, contributing to high levels of customer satisfaction.
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction.
• Ensured cleanliness by sweeping floors and sanitizing surfaces, contributing to a positive customer environment.
• Disinfected countertops and registers to uphold hygiene standards and guarantee customer safety.
• Monitored inventory levels and ordered supplies to maintain stock availability.

• Executed grocery deliveries to residential and commercial areas, enhancing customer satisfaction through effective order management.
  Optimized delivery routes using GPS technology to enhance efficiency.
  Operated delivery vehicles safely, complying with traffic regulations and company policies to Delivered groceries to customers at specified locations promptly, ensuring timely arrivals at customer locations and effectively managing cancellations and refunds.
• Delivered groceries to customers' homes with attention to safety and accuracy.
• Communicated with dispatch for route updates and customer requests.
• Loaded and unloaded delivery vehicles efficiently to maintain the schedule.

• Operated telecommunications systems to facilitate effective communication across behavioral health units. Managed incoming and outgoing calls, ensuring prompt response to client inquiries and emergency situations.

Coordinated patient triage processes, directing individuals to appropriate mental health resources to ensure timely access to care.

Greeted patients at reception, ensuring a welcoming environment and facilitating smooth check-in and check-out processes.

• Ensured timely submission of new loss data by managing inbound queue efficiently.
  Facilitated swift claim resolution through effective coordination between clients and adjusters.
  Verified accuracy and completeness of incoming information during reviews.
  Optimized intake processes to enhance claims documentation entry efficiency.
• Coordinated communication between clients, adjusters, and medical providers for efficient case management.
• Entered and maintained accurate client information in Sedgwick’s case management system.
• Ensured timely submission of new loss data by managing inbound queue efficiently.Facilitated swift claim resolution through effective coordination between clients and adjusters.Verified accuracy and completeness of incoming information during reviews.Optimized intake processes to enhance claims documentation entry efficiency.