SHAMESE L. MILLER
Intelligence Analyst
McDonough,GA
Summary
Highly skilled and motivated professional with extensive experience in All-Source Intelligence, database management, and Human Resource Administration and development, engagement, and project management. Proven track record of improving organizational performance and driving successful outcomes through strategic planning, decision-making and problem-solving. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
20
20
years of professional experience
3
3
Certification
Work History
INTELLIGENCE OPERATIONS SUPERVISOR
United States Army
11.2020 - Current
- Manage an editorial calendar, working with stakeholders throughout the organization to determine wat and how we communicate with employees and other stakeholders
- Participate in management strategy meetings, using vision and long-range planning skills to improve security clearances submission for operations by improving accuracy and completion rate by 97%
- Provided day-to-day security support that includes continuous assessment of procedures to identify shortfalls and provide appropriate recommendations for revising and improving security policies, procedures, and systems.
SERVICENOW SYSTEM ADMIN/DEVELOPER INTERN, ServiceNow
11.2022 - 03.2023
- Successfully orchestrated implementation of advanced workflows, location-based visualization and ServiceNow ITSM modules as Product Owner for application development project
- Successfully completed multiple IT courses, including ITSM Fundamentals, ITSM Simulator, SN Fundamentals, Flow Designer, Scripting in SN Fundamentals, and Knowledge Management Fundamentals
- Designed and presented optimized and responsive Service Portal to 100+ audience using AngularJS, Bootstrap, and HTML/CSS3, resulting in micro-certification in ServiceNow Service Portal.
ASSISTANT OPERATIONS DIRECTOR
United States Army
06.2018 - 11.2020
- Managed the training and professional development for over 160 personnel, serving as the subject matter expert (SME) on policies and strategic planning initiatives
- Directly responsible for training and maintenance readiness, and welfare of 4,700 military and civilian personnel
- Lead project team consisting of project managers, technical consultants with objective to deliver on time projects with success rate of 97%.
INTELLIGENCE APPLICATION ADMINISTRATOR
United States Army
04.2016 - 06.2018
- Conduct daily operations stand-up meetings with applicable IT, Intelligence and Engineer workforce to review operational status and planned work for the day; provide updates to customer leadership as required
- Helped coordinate between Distributed Common Ground System-Program Manager (DCGS-PM) and unit testing DCGS-Army Intelligence system and Coalition Shared Database resulting in 97% compliance rate
- Directly responsible for training and equipment valued over $4.4 million and safety, moral and welfare for 432 personnel
- Responsible for logistical support, administration and billeting for civilians.
COMMANDER, United States Army
06.2014 - 04.2016
- Recognized the streamlining procedures to improve overall operation, supplying personnel with much needed training, supplies and critical equipment needed for over 8, 000 personnel
- Collaborated with Solution Consultants to share best practices and reusable assets, resulting in an increased team performance quality and efficiency
- Committed to ongoing learning and knowledge sharing, contributing to the morale and welfare of organization’s success.
ASSISTANT INTELLIGENCE SUPERVISOR
United States Army
04.2010 - 06.2014
- Worked with Joint Personnel Adjudication System leading to over 450 reinvestigations for security clearances
- Conduct Intelligence gap analysis and provided recommendations to improve performances
- Controlled numerous in-flight emergencies, ensuring expediated emergency response for personnel and resources that resulted in 0% no failed mission
- Supervised Unmanned Aerial System and execution of multiple organizational required semi-annual certifications
- Responsible for accountability and serviceability of over $4.2 million equipment.
Education
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
COLUMBIA SOUTHERN UNIVERSITY
05.2010
Skills
- Communication
- Customer Support
- Microsoft Office Suite
- Database Management
- Planning and Coordination
- Threat Assessment
- Six Sigma Methodologies
- Oversee Administrative Functions
- Strategize Business Plans
Certification
MAY 2010-DOESN’T EXPIRE Human Resource Specialist US Army
APR 2008-DOESN’T EXPIRE Lean Six Sigma Yellow Belt US Army
JUN 2009- DOESN'T EXPIRE MILITARY INTELLIGENCE OFFICE ADVANCED COURSE
Actively Pursuing Certified ScrumMaster
Actively Pursuing Certified Scrum Product Owner
Actively Pursuing Certified System Administrator ServiceNow
Actively Pursuing CIS-HR Certification ServiceNow
Additional Information
- SECURITY CLEARANCE Active Top Secret/SCI Security Clearance, (Adjudicated January 22, 2022)
Timeline
SERVICENOW SYSTEM ADMIN/DEVELOPER INTERN, ServiceNow
11.2022 - 03.2023
INTELLIGENCE OPERATIONS SUPERVISOR
United States Army
11.2020 - Current
ASSISTANT OPERATIONS DIRECTOR
United States Army
06.2018 - 11.2020
INTELLIGENCE APPLICATION ADMINISTRATOR
United States Army
04.2016 - 06.2018
COMMANDER, United States Army
06.2014 - 04.2016
ASSISTANT INTELLIGENCE SUPERVISOR
United States Army
04.2010 - 06.2014
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
COLUMBIA SOUTHERN UNIVERSITY
Similar Profiles
Zena HernandezZena Hernandez
Military Police Officer at United States Army/United States Army ReservesMilitary Police Officer at United States Army/United States Army Reserves
Ann Q. PhamAnn Q. Pham
Drill Sergeant at United States Army Reserve, United States ArmyDrill Sergeant at United States Army Reserve, United States Army
Travis TorrelloTravis Torrello
Logistics & Medical Material Management at United States Army/ United States Army ReservesLogistics & Medical Material Management at United States Army/ United States Army Reserves
Michaela HartzMichaela Hartz
Military Intelligence Officer at United States Army Reserve, United States ArmyMilitary Intelligence Officer at United States Army Reserve, United States Army
Harrison DilfieldHarrison Dilfield
Operations Manager at Superior Pool ProductsOperations Manager at Superior Pool Products