Shamesha Hood
Summary
Results-driven Job Title accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Area of expertise.
Team Leader experienced in directing activities in Type setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Uber Eats
Libertyville, IL
05.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked overnight shifts during peak periods to meet coverage needs.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Assigned and recorded job Numbers for Number jobs per shift.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Team Leader
Carolyn's Cleaning Service
Waukegan, IL
09.2021 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Patient Care Assistant
Illinois Department Of Rehabilitation Services
Waukegan, IL
10.2011 - 01.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Completed documentation of care, hospital actions and patient activities.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Organized and distributed correspondence, memoranda and telephone messages.
- Logged and filed classified documents.
Education
Ultrasound Technician
College of Lake County
Grayslake, IL09.2021
Skills
- Collaborative Environments
- Shift Scheduling
- Teamwork and Collaboration
- Work Planning and Prioritization
Timeline
Delivery Driver
Uber Eats
05.2022 - Current
Team Leader
Carolyn's Cleaning Service
09.2021 - 12.2021
Patient Care Assistant
Illinois Department Of Rehabilitation Services
10.2011 - 01.2015
Ultrasound Technician
College of Lake County