Shametria Wellman
Birmingham,AL
Summary
Professional with a passion for customer service, as well as communication and negotiating skills.
Overview
7
7
years of professional experience
Work History
Consultant Services
Progressive Casulty Insurance
06.2024 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Sales Representative
Spectrum Store
12.2021 - 06.2024
- Assisted in improving and driving business success by delivering sales, credit, warranty, and other key metrics
- Used professional sales presentations to communicate product quality and market comparisons in a creative way
- Established a strong rapport with them by listening to clients' needs and clearly explaining products
Call Center Representative
Wells Fargo
12.2019 - 10.2021
- Promoted available products and services to customers during service, account management, and order calls
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
- Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information
Call Center Clerk
Spectrum Store
09.2017 - 08.2019
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
- Used highly effective selling skills while properly engaging and presenting solutions to customers
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
Education
Associates Information Technology - Information And Communication Technology
Strayer University
Skills
- Active listening
- Customer satisfaction
- CRM
- POS systems expert
- Sales
- Critical thinking
- Analytical thinking
- Client engagement
Timeline
Consultant Services
Progressive Casulty Insurance
06.2024 - Current
Senior Sales Representative
Spectrum Store
12.2021 - 06.2024
Call Center Representative
Wells Fargo
12.2019 - 10.2021
Call Center Clerk
Spectrum Store
09.2017 - 08.2019
Associates Information Technology - Information And Communication Technology
Strayer University
Similar Profiles
Morgan JamesMorgan James
Claims Generalist Associate at Progressive Casulty InsuranceClaims Generalist Associate at Progressive Casulty Insurance
Roneesha MurphyRoneesha Murphy
Service Consultant at Progressive Casulty InsuranceService Consultant at Progressive Casulty Insurance
Dustin SchaefferDustin Schaeffer
Managed Repair Representative at Progressive Casulty Insurance CompanyManaged Repair Representative at Progressive Casulty Insurance Company
SHAUNTAY EDWARDSSHAUNTAY EDWARDS
Senior Underwriter at Progressive Casulty InsuranceSenior Underwriter at Progressive Casulty Insurance
Logan HanleLogan Hanle
Interior Design Assistant at Ragan Brock InteriorsInterior Design Assistant at Ragan Brock Interiors