Lachelle Murdock
Summerville,SC
Summary
Dynamic customer service professional with 20 years of experience specializing in policy interpretation and coverage consultation. Demonstrated success in sales and client support roles, showcasing strong analytical and critical thinking abilities. Eager to contribute my expertise in client relations and process management as a Customer Service Representative.
Overview
10
10
years of professional experience
Work History
Consultant Services
Progressive Insurance
02.2024 - Current
- Delivered expert guidance on insurance products and customer service strategies, enhancing client satisfaction and retention through tailored consultancy.
Residential Sales Consultant
Republic Services
10.2022 - 01.2024
- Expanded customer base by effectively communicating the value of waste disposal services, resulting in increased new and repeat business.
- Managed financial transactions, ensuring clarity and satisfaction through detailed explanations of billing processes.
- Streamlined scheduling for waste collection logistics to optimize service efficiency.
Customer Service Associate III
Allstate
02.2019 - 09.2022
- Clarified insurance policy details for clients and agents, ensuring comprehensive understanding and satisfaction.
- Efficiently processed policy endorsements while maintaining accuracy and regulatory compliance.
- Provided detailed billing explanations, facilitating informed decision-making for clients regarding coverage options.
Customer Service Representative II
GM Financial
04.2016 - 02.2019
- Interpreted contracts and communicated company policies clearly to enhance customer understanding.
- Managed property repossessions in compliance with state laws, ensuring legal adherence and operational efficiency.
- Utilized analytical skills to protect company assets and resolve customer conflicts effectively.
Senior Sales Consultant
Comcast Cable Communications
12.2014 - 04.2016
- Delivered exceptional customer service, consistently achieving high satisfaction ratings through effective issue resolution.
- Provided comprehensive support by addressing technical and operational inquiries, ensuring a seamless customer experience.
Education
Associate Of Arts - Criminal Justice
University of Phoenix
01.2025
Skills
- Proficient in Microsoft Word
- Excel
- PowerPoint
- FrontPage
- Strong time management
- Multitasking abilities
- Excellent customer service skills
- Microsoft Outlook
Timeline
Consultant Services
Progressive Insurance
02.2024 - Current
Residential Sales Consultant
Republic Services
10.2022 - 01.2024
Customer Service Associate III
Allstate
02.2019 - 09.2022
Customer Service Representative II
GM Financial
04.2016 - 02.2019
Senior Sales Consultant
Comcast Cable Communications
12.2014 - 04.2016
Associate Of Arts - Criminal Justice
University of Phoenix
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Nicholas CampbellNicholas Campbell
Claims Supervisor at Progressive InsuranceClaims Supervisor at Progressive Insurance
Ellen TurnerEllen Turner
RN Case Manager at PruittHealth HospiceRN Case Manager at PruittHealth Hospice