Hi, I’m
Shamfa Simmonds
East Orange,New Jersey
Summary
Highly motivated and customer-focused professional with over 5 years of experience in customer service, field inspection, real estate, notary public, and delivery driver roles. Proven ability to provide excellent customer service and exceed expectations while conducting field inspections and executing notary public duties. Strong attention to detail and ability to multitask effectively in fast-paced environments. Experienced in delivering packages and goods in a timely and efficient manner. Seeking a remote position where my skills and experience can be utilized to provide exceptional service and support to customers.
Overview
6
years of professional experience
Work History
Independent Contractor
Field Inspector
07.2022 - Current
Job overview
- Completed thorough written descriptions and took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Used hand tools and gauges to take measurements.
Independent Contractor
Notary Public
07.2022 - Current
Job overview
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Updated journal with names and dates for permanent record.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
Instacart
Delivery Driver
03.2020 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
UNIQLO
Call Center Representative
11.2019 - 03.2020
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
Six 02
Sales Associate
07.2017 - 01.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Shop Rite Food Market
Cashier
06.2017 - 01.2018
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Essex County College, Newark, NJ
No Degree from Business Administration
05.2023
East Orange Campus High School, East Orange, NJ
High school diploma from Culinary Arts
06.2017
University Overview
- Honor Roll Sophomore year - Graduation
Skills
- Customer Service
- Testing Procedures
- Data Entry
- Documentation Skills
- Preparing Reports
- Complex Problem-Solving
- Credit Card Transaction Processing
- Teamwork Skills
- Quality Assurance Standards
- Reading Comprehension
Timeline
Field Inspector
Independent Contractor
07.2022 - Current
Notary Public
Independent Contractor
07.2022 - Current
Delivery Driver
Instacart
03.2020 - Current
Call Center Representative
UNIQLO
11.2019 - 03.2020
Sales Associate
Six 02
07.2017 - 01.2019
Cashier
Shop Rite Food Market
06.2017 - 01.2018
Essex County College
No Degree from Business Administration
East Orange Campus High School
High school diploma from Culinary Arts
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