Shami Oquendo
Antioch,TN
Summary
Dynamic Store Manager with proven expertise at Icing By Claire's in driving customer satisfaction and optimizing inventory management. Skilled in team leadership and mentoring, I foster a high-performing environment that enhances employee engagement and boosts sales. Recognized for resolving complex customer issues effectively, ensuring compliance with safety regulations, and maintaining operational excellence.
Overview
4
4
years of professional experience
Work History
Store Manager
Icing By Claire's
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Co Manager
RaceTrac
12.2022 - 06.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Sales Associate
Belk Department Store
03.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Austin East Magnet High School
Knoxville, TN2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Store opening and closing
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
Timeline
Store Manager
Icing By Claire's
08.2024 - Current
Co Manager
RaceTrac
12.2022 - 06.2023
Sales Associate
Belk Department Store
03.2021 - 12.2022
Austin East Magnet High School
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