SHAMIA KHAN
Fresno,CA
Summary
Driven and compassionate healthcare professional with a proven track record in clinical support, office management, and human resources within dynamic medical settings. Adept in patient care, documentation, and cross-functional collaboration, with a strong command of electronic health records and administrative systems. Recognized as a strategic team player with a customer-first mindset, consistently delivering top-tier service and driving measurable results. Experienced in onboarding, training, and employee relations, with a keen eye for identifying operational inefficiencies and implementing streamlined solutions. Passionate about advancing patient care through innovation, efficiency, and a deep commitment to community well-being.
Overview
9
9
years of professional experience
Work History
Caregiver
In Home Support Services (IHSS)-Fresno, CA
Fresno, CA
08.2019 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Medical Assistant
Singh Sinus and Breathing Center-Fresno, CA
Fresno, CA
02.2023 - 08.2023
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests
- Instruct patients about medication and special diets
- Prepare patients for x-rays, blood work, and other procedures
- Take and record vital signs and medical histories
- Assist with minor surgical procedures
- Sterilize medical instruments
- Provide patient education on health maintenance and disease prevention
- Document patient care services by charting in patient and department records
Medical Assistant Intern
Singh Sinus and Breathing Center-Fresno, CA
Fresno, CA
02.2023 - 08.2023
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians with examinations and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Educated patients on health-related topics and provided instruction on medication usage as directed by a physician.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Compiled data for reports related to patient visits, treatments, medications, test results.
- Reviewed insurance forms to ensure accuracy prior to submitting claims.
- Handled inquiries from patients regarding their accounts, insurance coverage or other issues.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Assisted in minor surgical procedures such as suturing wounds or removing stitches under direct supervision of a doctor.
- Managed inventory of medical supplies and equipment; ordered new items when needed.
- Coordinated referrals to specialists when appropriate.
- Familiarized patients with hospital protocols upon admission.
Direct Support Professional
Sevita-Fresno, CA
Fresno, CA
08.2022 - 04.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom, action to support bladder and bowel relief requirements.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Customer Service Representative
Alorica-Fresno, CA
Fresno, CA
10.2019 - 07.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Appointment Setter
Monarch Home Services-Fresno, CA
Fresno, CA
12.2021 - 02.2022
- Acted as first point of contact and set appointments for prospective clients. Proactively interact and engage customers in conversation
- Set appointments for the purchase of new air conditioning/heating equipment and/or service calls needed
- Provide information to customers to help them in their purchasing decisions for company products and services.
- Accurately and timely processes lead sheets and all other appropriate paperwork as required
- Developed and maintained relationships with potential customers through phone conversations.
Customer Service Representative
SafteyNet-Fresno, CA
Fresno, CA
04.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UTMedicine
UEI College-Fresno
Fresno, CA8 2023
High school diploma - undefined
Sierra Charter School
Fresno, CA10 2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Phlebotomy techniques
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Medical records management
- Patient care coordination
- Patient flow management
- First aid
- Medical supply inventory
- Medical office administration
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Payment collection
- Medical terminology in languages
- Valid state driver's license
- Medical billing
- Type coding
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Personal Information
Timeline
Medical Assistant
Singh Sinus and Breathing Center-Fresno, CA
02.2023 - 08.2023
Medical Assistant Intern
Singh Sinus and Breathing Center-Fresno, CA
02.2023 - 08.2023
Direct Support Professional
Sevita-Fresno, CA
08.2022 - 04.2023
Appointment Setter
Monarch Home Services-Fresno, CA
12.2021 - 02.2022
Customer Service Representative
Alorica-Fresno, CA
10.2019 - 07.2022
Caregiver
In Home Support Services (IHSS)-Fresno, CA
08.2019 - Current
Customer Service Representative
SafteyNet-Fresno, CA
04.2017 - 05.2019
Medicine
UEI College-Fresno
High school diploma - undefined
Sierra Charter School
Bachelor of Science - Psychology
Western Governors University