Sha’Mia Tobias
Chester,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Group Lead Phlebotomist
CSL Plasma
Rock Hill, SC
12.2021 - Current
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
CSL Plasma
Senior Medical Receptionist Tech
Rock Hill, SC
06.2020 - 12.2021
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
Lead Sales Associate
Hibbett Sports
Rock Hill, SC
01.2020 - 06.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Floor Associate Cashier
Walmart
Chester/Spartanburg, SC
08.2016 - 09.2019
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
Education
Chester Senior High School
Chester, SC06.2018
Skills
- Venipuncture
- HIPAA
- Paperwork Processing
- Customer Service
- Certified in CPR/AED
References
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Timeline
Group Lead Phlebotomist
CSL Plasma
12.2021 - Current
CSL Plasma
Senior Medical Receptionist Tech
06.2020 - 12.2021
Lead Sales Associate
Hibbett Sports
01.2020 - 06.2020
Sales Floor Associate Cashier
Walmart
08.2016 - 09.2019
Chester Senior High School