SHAMIAH JOHNSON
Belleville
Summary
Dedicated and enthusiastic professional with a strong track record of customer service excellence and a diverse background in operational roles at MetLife Stadium, Home Depot, and Amazon. Eager to transition into a remote work environment and leverage my experience in communication and problem-solving to contribute effectively to a virtual team. Known for putting forth maximum effort and fully committing to achieving excellence in every role. Ready to embrace new challenges and grow both personally and professionally in a remote setting. Efficient with technology easily adapt to new scenarios and scenes. Work on finding creative solutions to my challenges and excelling our needs. Team Player looking to surpass any role given.
Overview
2
2
years of professional experience
Work History
Security, Staff Member
MetLife Stadium
06.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
Sales Associate
Home Depot
03.2021 - 07.2021
- Answered customer questions about sizing, accessories, and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Amazon - Sorter/Package Handler
Amazon
07.2020 - 01.2021
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Enhanced package tracking accuracy through diligent scanning and data entry of shipment information.
- Stacking packages on pallets
- Help get customers orders ready for delivery
- Monitored and tracked shipment progress to confirm on-time delivery
- Data capturing and tracking on computer
Education
Diploma -
Belleville High School
Belleville, NJ06.2019
Skills
- Customer Service
- Active Listening
- Problem Solving
- Time Management
- Team Player
- Flexibility
- Adaptive
- Data Capturing
- Computer Software
Timeline
Security, Staff Member
MetLife Stadium
06.2021 - 07.2022
Sales Associate
Home Depot
03.2021 - 07.2021
Amazon - Sorter/Package Handler
Amazon
07.2020 - 01.2021
Diploma -
Belleville High School
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