Shamiayah McNeal
Las Vegas,NV
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successfully managing at managing multiple priorities with a positive attitude. Willingness to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Groundskeeper
Jwilliamsstaffing
06.2023 - Current
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Inspected grounds daily and reported safety hazards, equipment issues, and maintenance needs promptly.
- Cleaned walkways, parking areas, and common spaces to support safe, orderly property conditions.
- Collaborated with maintenance staff to prioritize work requests and keep grounds service-ready.
Housekeeper
Mastercorp Resort Housekeeping Services
06.2026 - 08.2026
- Inspected rooms for cleanliness, damage, and missing items before guest arrival.
- Operated vacuum, floor-care equipment, and cleaning chemicals according to protocol.
- Cleaned guest rooms, bathrooms, and public areas to resort quality standards.
Customer Service Representative
Alorica
07.2022 - 04.2023
- Resolved customer inquiries through phone, email, and chat while maintaining accurate case documentation.
- Navigated CRM systems to update records, track interactions, and support consistent service delivery.
- Interpreted account policies to explain billing details, service terms, and resolution options clearly.
- De-escalated difficult conversations using active listening and professional conflict-handling techniques.
Prime Associate
Amazon
05.2020 - 05.2022
- Picked, packed, and prepared orders according to shipping requirements and inventory standards.
- Operated pallet jacks and forklifts safely while moving materials throughout storage areas.
- Maintained clean aisles, stocked locations, and compliant workspaces for efficient operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Traffic Control Flagger
PATG
09.2021 - 03.2022
- Directed vehicle flow through active work zones using stop/slow paddle and hand signals.
- Positioned cones, signs, and barricades to establish safe traffic control patterns.
- Communicated clearly with crew members to coordinate lane closures and vehicle movement.
Customer Service Representative
24-7 Intouch
10.2018 - 02.2020
- Processed service requests, account changes, and follow-up actions with attention to accuracy.
- Reviewed records and documentation for accuracy, resolving discrepancies before impacting operations.
- Supported teammates by clarifying procedures and reinforcing quality standards during daily operations.
Education
High School Diploma -
Canyon Springs Hs
Las Vegas, NV06-2012
Skills
- Grounds maintenance
- Landscape maintenance
- Safety compliance
- PPE compliance
- Attention to detail
- Problem-solving
- Customer focus
- Client assistance
- Team motivation
Timeline
Housekeeper
Mastercorp Resort Housekeeping Services
06.2026 - 08.2026
Groundskeeper
Jwilliamsstaffing
06.2023 - Current
Customer Service Representative
Alorica
07.2022 - 04.2023
Traffic Control Flagger
PATG
09.2021 - 03.2022
Prime Associate
Amazon
05.2020 - 05.2022
Customer Service Representative
24-7 Intouch
10.2018 - 02.2020
High School Diploma -
Canyon Springs Hs