Shamier Harris
Washington,United States
Summary
Warehouse professional with solid experience in logistics and inventory management. Strong focus on team collaboration and flexible to adapt to changing needs. Skilled in operating forklifts, managing stock, and ensuring efficient workflow. Reliable and results-driven with commitment to maintaining high standards in all tasks. Proven track record in maintaining cleanliness, organization, and safety in various settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housemen/Housekeeper
Star entertainment
Washington, DC
09.2025 - Current
Customer Service Representative
U-Haul
Washington, DC
05.2024 - Current
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Host/Event Security Officer
Howl At The Moon
Washington, DC
02.2023 - 02.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Implemented guest feedback processes to improve dining experience consistency.
- Resolved guest inquiries and complaints, fostering positive customer relations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted in transitioning operations following closure of all DMV locations. Supported team members in adapting to new roles and responsibilities. Contributed to maintaining service quality during organizational changes.
BOH Team Member
Shake Shack
Washington, DC
09.2023 - 02.2024
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Collaborated with the front of house team to ensure timely delivery of orders and maintain customer satisfaction
Baker/Barista/Cashier
MOMOFUKU MILKBAR
Washington, DC
10.2022 - 11.2023
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
Gas Station Attendant
Sonoco
Washington, DC
12.2021 - 03.2023
- Operated cash register and accurately processed transactions for fuel purchases, snacks, and other items
- Assisted customers with basic car maintenance needs such as checking tire pressure or adding windshield washer fluid
- Collaborated with team members to implement promotional campaigns or discounts to increase sales volume
Shift Leader
Insomnia Cookies
Washington, DC
12.2021 - 10.2022
- Closely monitored food quality and presentation, maintaining high standards of taste, appearance, and consistency
- Trained new kitchen staff on proper food handling techniques, ensuring compliance with health and safety regulations
- Maintained cleanliness and organization of the kitchen area according to industry standards
- Managed inventory levels, coordinating with suppliers to maintain stock and minimize shortages.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
Retail Sales Associate
UNIQLO
Washington, DC
02.2022 - 06.2022
- Developed strong understanding of products' features, enabling effective communication with customers
- Maintained cleanliness and organization of assigned areas within the store
- Processed returns/exchanges efficiently according to company policies
- Served as a brand ambassador by embodying the company's values and promoting its image
Game Guide
The Escape Game
Washington, DC
01.2021 - 06.2022
- Greeted and welcomed customers upon arrival, providing a warm and friendly atmosphere
- Maintained a clean and organized gaming area during reset time, creating a positive first impression for guests
- Resolved customer complaints or concerns promptly and professionally, striving to exceed their expectations
Warehouse Associate
Saphora Warehouse
Aberdeen, MD
02.2020 - 12.2021
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
- Collaborated with team members to streamline order picking processes and improve overall workflow efficiency.
- Conducted regular quality checks on incoming shipments to verify accuracy and condition of products.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Relocated to Washington, D.C. for career advancement opportunities.
Assistant Manager
Little Caesars Pizza
Aberdeen, MD
08.2019 - 12.2020
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Prepared and cooked pizzas according to established recipes and customer preferences
- Managed inventory of pizza ingredients, monitoring stock levels and placing orders as needed
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD06-2019
Skills
- Hospitality
- Customer service
- Upselling target achievement
- Cash register
- Greeting customers
- Security
- Sanitation
- Dog handling
- Cleaning
- Food service
- Phone etiquette
- Stocking
- Shipping & receiving
- Basic math
- Maintaining an organized workspace
- Restaurant experience
- Commercial cleaning
- Floor care
- Heavy lifting
- Warehouse experience
- Trash removal
- Social media management
- Residential housekeeping
- Time management
- Shift management
- Administrative experience
- Store opening/closing procedures
- Retail sales
- Load & Unload
- Communication skills
- Mobile devices
- POS
- Management experience
- Outdoor work
- Clear verbal communication
- Organizational Skills
- Inventory control
- Printing
- Host/hostess experience
- Residential cleaning
- Purchasing
- Janitorial experience
- Customer inquiry handling
- Processing cash transactions
- Household surface disinfection
- Bartending
- Box truck
- Retail Sales
- Barista experience
- Writing skills
- Handling customer inquiries
- Delivery Driver Experience
- Teamwork
- Attention to detail
- Convenience store experience
- Microsoft Office
Certification
- ServSafe
- Driver's License
- Bartender License
Languages
Bilingual
Spanish - Intermediate
English - Expert
Haitian Creole - Fluent
Timeline
Housemen/Housekeeper
Star entertainment
09.2025 - Current
Customer Service Representative
U-Haul
05.2024 - Current
BOH Team Member
Shake Shack
09.2023 - 02.2024
Host/Event Security Officer
Howl At The Moon
02.2023 - 02.2024
Baker/Barista/Cashier
MOMOFUKU MILKBAR
10.2022 - 11.2023
Retail Sales Associate
UNIQLO
02.2022 - 06.2022
Gas Station Attendant
Sonoco
12.2021 - 03.2023
Shift Leader
Insomnia Cookies
12.2021 - 10.2022
Game Guide
The Escape Game
01.2021 - 06.2022
Warehouse Associate
Saphora Warehouse
02.2020 - 12.2021
Assistant Manager
Little Caesars Pizza
08.2019 - 12.2020
High School Diploma -
Aberdeen High School
Military Service
e1 | Army National Guard | United States August 2019
Additional Information
Authorized to work in the US for any employer