Shamika Allen-Zeno
Lafayette,USA
Summary
Dedicated caregiver with extensive experience at Jeanella Cares, LLC, excelling in patient care and health documentation. Proven ability to enhance client independence while ensuring safety and comfort. Strong time management and customer service skills, adept at monitoring vital signs and adhering to care plans, fostering trust and satisfaction among clients and families.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Caregiver
Jeanella Cares, LLC
Lafayette, Louisiana
07.2026 - Current
- Assisted clients with daily living activities and personal care needs.
- Supported bathing, dressing and personal care needs.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored client health and reported changes to healthcare professionals.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Collaborated with family members to ensure quality care plans were followed.
- Documented client progress and care activities in detailed reports.
- Maintained a clean and safe living environment for clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided transportation for clients to grocery stores and appointments. for groceries, attend doctor appointments and run errands.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Delivery Driver
Spark
Lafayette, Louisiana
12.2024 - Current
- Delivered packages efficiently across assigned routes, ensuring on-time deliveries and customer satisfaction. Shopped for items that customers ordered online and delivered them to customers.
- Transported items securely, minimizing risk of damage or loss during delivery.
- Adhered to local traffic laws and safety regulations during deliveries.
- Operated vehicle safely while adhering to traffic laws. in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Monitored fuel levels throughout the shift and refueled as needed.
Insurance Agent/Customer Service
Breathe Easy Insurnace
08.2021 - 01.2024
- Collaborated with customers to assess coverage needs and ensure appropriate insurance solutions.
- Handled inbound calls to address customer inquiries, process payments, endorse policies, quote auto, commercial, renters, and home insurance, bind policies, and correct errors.
- Navigate our internal computer system to look up customer information and update policies.
- Ensured customer satisfaction by addressing concerns promptly and effectively.
- Followed up with customers to verify satisfaction with services and efficiently resolve issues.
Retail Sales Agent
ABC Insurnace Agency
09.2019 - 08.2021
- Meet and exceed sales goals through new product sales, cross selling and retention of current customers.
- Develop and manage customer relationships and serve as a resource to customers and potential customers on all Direct Auto products and services.
- Receive customer payments, cash handling, issue receipts and verify balance/daily reports of receipts for cash drawers.
- Implemented marketing programs and initiatives that enhanced Direct Auto brand visibility in local market through car dealerships and local events.
- Build and maintain relationships with community organizations and local businesses.
- Monitored local market competitors and recommended initiatives that strengthened Direct Auto's market position.
- Understand, promote and remain current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures.
- Oversaw sales administration processes to ensure efficient operations. and reporting activities.
Insurance Agent/Customer Service
State Farm
01.2018 - 08.2018
- Prospected and generated new business through targeted leads and referrals, expanding client base.
- Cross-sold State Farm products to existing customers, enhancing their coverage and value.
- Created insurance quotes for clients based on their coverage needs.
- Conducting policy reviews & updating policies.
- Delivered excellent customer service, fostering strong client relationships and satisfaction.
- Processing payments, Cash handling & reporting claims.
Financial Intake Coordinator
LHC Group
Lafayette, LA
09.2015 - 10.2017
- Verified Medicare, Medicaid, and VA insurance eligibility and benefits for prospects and referrals, determining rate requirements to ensure accurate patient billing.
- Obtained initial pre-authorization for patient services from insurance providers. and consulted with case managers.
- Requested authorization via fax or phone for home health services.
- Accepted benefits via email, telephone, and fax; initiated letters of agreement (LOAs) and negotiated rates in alignment with LHC rate requirements.
- Documented and communicated patient deductible and out-of-pocket expenses for home health services to Patient Financial Responsibility (PFR) team for financial transparency.
- Apply authorization or denial letters to the patient account.
- Billed insurance companies for patient services rendered.
Bus Driver
Lafayette Parish School Board
Lafayette, LA
09.2010 - 10.2014
- Transported students safely to and from school and events.
- Transported children to and from school, ensuring timely arrivals and safe departures.
- Conducted thorough pre-trip inspections of vehicles, ensuring safety and compliance, and compiled route reports to document travel and delivery information.
- Conducted pre-trip inspections on the bus for safety compliance.
- Monitored student behavior to ensure a safe riding environment.
Education
Medical Assistant
Lafayette Medical Assistant School
Lafayette, LA11-2026
Dialysis Technician -
Blue Cliff College
Lafayette, LA04-2014
Skills
- Patient care and support
- ADL assistance
- Personal hygiene assistance
- Vital signs assessment
- Medication administration
- Care plan adherence
- Health documentation practices
- Incident reporting
- Client transportation
- Time management skills
- HIPAA compliance
- Compassionate communication
Certification
- Property & Casualty
- Life & Health
Timeline
Caregiver
Jeanella Cares, LLC
07.2026 - Current
Delivery Driver
Spark
12.2024 - Current
Insurance Agent/Customer Service
Breathe Easy Insurnace
08.2021 - 01.2024
Retail Sales Agent
ABC Insurnace Agency
09.2019 - 08.2021
Insurance Agent/Customer Service
State Farm
01.2018 - 08.2018
Financial Intake Coordinator
LHC Group
09.2015 - 10.2017
Bus Driver
Lafayette Parish School Board
09.2010 - 10.2014
Medical Assistant
Lafayette Medical Assistant School
Dialysis Technician -
Blue Cliff College