Summary
Overview
Work History
Education
Skills
Timeline

Shamika Armour

Customer service representative
Smiths Station,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to learning and excelling.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Department Manager

Kmart
Phenix City, AL
04.2010 - 02.2016
  • I worked as a department manager for 3 years
  • My duties included providing assistance to customers and helping them find the products that they were looking for , answer incoming calls for my department, assist customers in store and on the phone with any issues/questions/complaints, and make sure that the area was well maintained and clean .

Cashier/Customer Service

Kmart
Phenix City, AL
04.2010 - 02.2016
  • My responsibilities as an electronics cashier was to locate merchandise for customers and provide details about the product to make sure that the customer found the right product for them, offered alternative options for out of stock merchandise, stocked shelves, completed planograms and completed sales transactions.

Customer Service Representative SR

United Healthcare Group
Remote, AL
2023.06 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Customer service representative II

Synovus Bank
01.2022 - 05.2023
  • I answer inbound phone calls assisting customers with their banking needs
  • My duties vary daily but includes assisting with billing inquires, balance inquires, and maintenance requests.
  • Maintain strong product knowledge to assist and recommend the best products for customer needs.
  • Strong problem-solving skills to assist customers with unusual situations or inquires.
  • Assist customers with filing disputes on fraudulent charges. I also complete follow-up phone calls with customers regarding their disputes. My follow up phones call include gaining additional information to ensure disputes were submitted correctly, and requesting supporting documents for the claim.

Customer Service Representative

Concentrix
Columbus, OH
09.2020 - 08.2021
  • I work in a call center environment where I assist members with their Medicare insurance benefits.
  • My daily duties include explanation of insurance benefits, assisting with claims inquires, and maintaining a strong product knowledge to ensure that the customer has the best products for their needs.
  • I also assist with coordination of care assuring that customers are connected with the best medical team for their personal needs.

CSR - Customer Service Representative

TSYS
Columbus, GA
04.2018 - 08.2020
  • I take inbound calls and assist customers with questions regarding their credit card accounts.

Cashier/Customer Service

Bargain town
Phenix City, AL
03.2017 - 04.2018
  • Complete sales transactions, assist customer with questions about products in the store, stock, price, meet sales goals according to management expectations on a day to day basis

Education

High School Diploma -

Central High School, Phenix City, AL

I graduated with honors and a 3.75 GPA.

Bachelor of Science - Business Administration

Troy University, Troy, AL
08.2020 - Current

Skills

  • Responding to customer situations with sensitivity
  • Identifying and resolving common customer issues
  • Call center customer service — Proficient
  • Demonstrating customer service skills in a call center setting
  • Exceptional communication skills
  • Credit card processing
  • Computer literate
  • Active listening skills
  • MS Windows proficient
  • Quick learner
  • Multi-line phone talent
  • Consistently meets sales goals
  • POS systems knowledge
  • P>Service standard compliance
  • P>Professional telephone demeanor
  • P>Account management
  • P>Route dispatch

Timeline

Customer Service Representative SR - United Healthcare Group
2023.06 - Current
Customer service representative II - Synovus Bank
01.2022 - 05.2023
Customer Service Representative - Concentrix
09.2020 - 08.2021
Troy University - Bachelor of Science, Business Administration
08.2020 - Current
CSR - Customer Service Representative - TSYS
04.2018 - 08.2020
Cashier/Customer Service - Bargain town
03.2017 - 04.2018
Department Manager - Kmart
04.2010 - 02.2016
Cashier/Customer Service - Kmart
04.2010 - 02.2016
Central High School - High School Diploma,

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Shamika ArmourCustomer service representative