SHAMIKA ANN DODDS
Temple,TX
Summary
Dynamic professional with over 6 years of experience in customer service and hospitality, including a pivotal role at Baylor Scott & White Hospital. Demonstrates strong leadership and exceptional attention to detail, with a proven track record in improving service delivery. Adept at mentoring teams to achieve a 100% success rate in training initiatives. Currently seeking part time server position to maintain growing knowledge.
Overview
9
9
years of professional experience
Work History
Customer Advocate
Baylor Scott & White Hospital
08.2024 - Current
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
- Listened to customers in actively to assess issues and provide accurate information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
Head Waiter
American Queen Steamboat Company (American Empress)
05.2019 - 07.2024
- Manage fast paced fine dining section of up to 22 seats.
- provide guest support outside of restaurant whenever necessary including maps, excursions, geographical and historical knowledge of The Columbia river.
- Oversee daily Inventory.
- Provide detailed wine knowledge to guests.
- Train all new incoming waiters on proper SOP & POS systems & company protocols. With 100% success rate.
Waiter
Norwegian Cruise Lines (Pride of America)
04.2017 - 04.2019
- Maintain knowledge of MICROS systems.
- Responsible for setting the tables, obtaining and arranging linen, silverware, china and glassware.
- Calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages
- Maintain current knowledge ofUSPH / UKPH regulations and ensure all work is carried out according to these standards.
Front Desk Receptionist
PALM SPRINGS RENDEZVOUS HOTEL
01.2016 - 04.2017
- Managed a 10 room full-service B&B boutique hotel.
- Performed concierge services.
- Performed book keeping services.
Education
TABC & Texas Food Handler's Certification -
Natl Food Handler's Certification
NHA CET Certification - EKG
Temple College
Temple, TX06-2025
Associate of Arts - Communications
Antelope Valley College
Lancaster2016
Skills
- 6 years combined customer service, administrative assistant, restaurant tourism experience
- Strong Leadership qualities
- Strong attention to detail
- Basic Data Entry experience
- Basic computation certification Microsoft 365 Excel & word
- Restaurant & hotel Management Experience
- Strong written & verbal communication skills
- Highly experienced team mentor
Timeline
Customer Advocate
Baylor Scott & White Hospital
08.2024 - Current
Head Waiter
American Queen Steamboat Company (American Empress)
05.2019 - 07.2024
Waiter
Norwegian Cruise Lines (Pride of America)
04.2017 - 04.2019
Front Desk Receptionist
PALM SPRINGS RENDEZVOUS HOTEL
01.2016 - 04.2017
Associate of Arts - Communications
Antelope Valley College
TABC & Texas Food Handler's Certification -
Natl Food Handler's Certification
NHA CET Certification - EKG
Temple College
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