Shamika Garrett
Childersburg
Summary
Professional administrator and customer service specialist with experience in PBM support, claims processing, retail operations, and workflow efficiency. Skilled in HIPAA compliance, problem-solving, documentation accuracy, and delivering high-quality service in remote and on-site environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative – PBM (Work From Home)
Eversie
10.2025 - Current
- - Assist members with prescription benefits, eligibility, claims, and pharmacy inquiries.
- - Review copays, prior authorizations, and formulary coverage with accuracy.
- - Maintain HIPAA compliance and resolve escalated concerns professionally.
- - Document interactions accurately while meeting productivity and quality standards.
MTR Administrator
Ameribot, Inc.
03.2024 - 07.2024
- - Managed pick ticket processing using Adobe, Excel, and Sage.
- - Streamlined computer-based operations and improved document accuracy.
- - Utilized Excel for inventory tracking and reporting.
- - Collaborated with team members to enhance workflow efficiency.
Cashier
Walmart
08.2022 - 01.2024
- - Processed customer transactions efficiently with speed and accuracy.
- - Resolved customer inquiries to improve satisfaction and loyalty.
- - Maintained accurate cash handling and daily balancing.
- - Supported team efforts to streamline checkout operations.
Dietary Assistant
Coosa Valley Medical Center
04.2023 - 08.2023
- - Delivered patient meals accurately while ensuring dietary compliance.
- - Maintained food safety and sanitation standards.
- - Assisted with meal preparation and timely service delivery.
Claims Specialist
DST Health Solutions
01.2018 - 01.2022
- - Reviewed and processed medical claims, verifying authorizations and patient data.
- - Entered and documented claims while protecting confidential information.
- - Trained and supported team members; assisted with pricing verification.
- - Applied problem-solving and communication skills in customer relations.
- - Took initiative to research issues and recommend process improvements.
Education
High School Diploma - undefined
Childersburg High School
Childersburg, ALSkills
- Customer Service
- PBM Support
- Claims Review
- HIPAA Compliance
- Effective Communication
- Organizational Skills
- Team Collaboration
- Excel
- Adobe
- Sage
- Data Entry
Timeline
Customer Service Representative – PBM (Work From Home)
Eversie
10.2025 - Current
MTR Administrator
Ameribot, Inc.
03.2024 - 07.2024
Dietary Assistant
Coosa Valley Medical Center
04.2023 - 08.2023
Cashier
Walmart
08.2022 - 01.2024
Claims Specialist
DST Health Solutions
01.2018 - 01.2022
High School Diploma - undefined
Childersburg High School