Shamika Garrett
Childersburg,AL
Summary
MTR Administrator with 7 years of experience in retail sales and leadership,
specializing in enhancing workflow efficiency and inventory management. Adept
at problem-solving and utilizing computer literacy to streamline operations,
ensuring precision and accuracy in order fulfillment. Committed to fostering a
collaborative team environment and achieving operational excellence.
Professional administrator with proven ability to streamline operations and
enhance productivity. Adept at coordinating teams, managing resources, and
driving projects to successful completion. Strong focus on collaboration, problem-
solving, and adapting to changing needs. Skilled in office management, strategic
planning, claims, and effective communication.
Overview
8
8
years of professional experience
Work History
Customer Service Representative – PBM (Work From Home)
Eversie
Plantation, FL
10.2025 - Current
- - Assist members with prescription benefits, eligibility, claims, and pharmacy inquiries.
- - Review copays, prior authorizations, and formulary coverage with accuracy.
- - Maintain HIPAA compliance and resolve escalated concerns professionally.
- - Document interactions accurately while meeting productivity and quality standards.
MTR Administrator
Ameribot, Inc.
Sylacauga, AL
03.2024 - 07.2024
- - Managed pick ticket processing using Adobe, Excel, and Sage.
- - Streamlined computer-based operations and improved document accuracy.
- - Utilized Excel for inventory tracking and reporting.
- - Collaborated with team members to enhance workflow efficiency.
Cashier
Walmart
Sylacauga, AL
08.2022 - 01.2024
- - Processed customer transactions efficiently with speed and accuracy.
- - Resolved customer inquiries to improve satisfaction and loyalty.
- - Maintained accurate cash handling and daily balancing.
- - Supported team efforts to streamline checkout operations.
Dietary Assistant
Coosa Valley Medical Center
04.2023 - 08.2023
- - Delivered patient meals accurately while ensuring dietary compliance.
- - Maintained food safety and sanitation standards.
- - Assisted with meal preparation and timely service delivery.
Claims Specialist
DST Health Solutions
01.2018 - 01.2022
- - Reviewed and processed medical claims, verifying authorizations and patient data.
- - Entered and documented claims while protecting confidential information.
- - Trained and supported team members; assisted with pricing verification.
- - Applied problem-solving and communication skills in customer relations.
- - Took initiative to research issues and recommend process improvements.
Education
High School Diploma -
Childersburg High School
Childersburg, AL05.2011
Skills
- Customer Service
- PBM Support
- Claims Review
- HIPAA Compliance
- Effective Communication
- Organizational Skills
- Team Collaboration
- Excel
- Adobe
- Sage
- Data Entry
- Claims Processing
- Document Review
- Medical Records
- Quality Assurance
- Order Processing
- Administrative Support
- Data Verification
- Workflow Coordinator
Timeline
Customer Service Representative – PBM (Work From Home)
Eversie
10.2025 - Current
MTR Administrator
Ameribot, Inc.
03.2024 - 07.2024
Dietary Assistant
Coosa Valley Medical Center
04.2023 - 08.2023
Cashier
Walmart
08.2022 - 01.2024
Claims Specialist
DST Health Solutions
01.2018 - 01.2022
High School Diploma -
Childersburg High School