Shamika Harper
Irvington,NJ
Summary
To obtain an entry level position in a professional environment.
Overview
10
10
years of professional experience
Work History
Childcare Provider
Self Employed Services
Irvington, NJ
04.2023 - Current
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Implemented discipline strategies when needed while ensuring the safety of all children.
- Read books aloud to small groups or individual children.
- Maintained a clean and organized play area.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
Package Handler
Fed Ex Ground
Edison, New Jersey
11.2021 - 03.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Participated in regular safety meetings and training sessions.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Picked products using RF scanner to fill orders.
- Assisted in the training of new package handlers on proper procedures and safety practices.
Customer Service Cashier
Home Depot
Edison, New Jersey
03.2022 - 10.2022
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
Merchandise Handler
True Value Distribution Center
Wilkes-Barre, PA
10.2019 - 06.2021
- Received incoming stock and inspected for quality control issues.
- Operated warehouse equipment such as forklifts, pallet jacks and hand trucks to move merchandise around the facility.
- Unloaded freight from containers or trailers with a forklift or other material handling equipment.
- pick&pack all merchandise to the forwarding location
- Trained all new team members in department
- Assisted in other departments as needed
- Maintained cleanliness of work area by sweeping, dusting and mopping floors.
Call Center Representative
Lord&Taylor
Wilkes-Barre, PA
10.2014 - 12.2019
- Identified opportunities to upsell additional products or services when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
Medical Assistant Certification - Medical Assisting
Career Institute of Health And Technology
Brooklyn, NY05-2013
Skills
- Multilingual Abilities
- Hygiene and Cleanliness
- Patience and Empathy
- Observation and Assessment
- Child Supervision
- Group leadership
- Time management
- Communication Skills
Timeline
Childcare Provider
Self Employed Services
04.2023 - Current
Customer Service Cashier
Home Depot
03.2022 - 10.2022
Package Handler
Fed Ex Ground
11.2021 - 03.2023
Merchandise Handler
True Value Distribution Center
10.2019 - 06.2021
Call Center Representative
Lord&Taylor
10.2014 - 12.2019
Medical Assistant Certification - Medical Assisting
Career Institute of Health And Technology