Shamika Holliday
Carrollton
Summary
I am enthusiastic about acquiring new skills and inspiring others to achieve their highest potential. I aim to showcase my leadership abilities and strong work ethic by embracing new challenges and responsibilities.
Overview
17
17
years of professional experience
Work History
Process Assistant
Amazon
Dallas
07.2020 - Current
- Effectively coordinate customer shipments to ensure prompt and efficient delivery while upholding quality standards.
- Support process assistants and managers in their daily tasks and responsibilities, including 8-bit operations, staffing, and scheduling.
- Assessed learners' needs through surveys, interviews, focus groups.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Participated in training sessions related to eLearning tools and techniques.
Autism Support Associate
Shamika Holliday
Dallas
05.2008 - 03.2020
- Maintained accurate records of client progress including data collection and documentation of services provided.
- Researched new methods and approaches used in providing support services for those affected by ASD.
- Provided crisis management when needed by deescalating situations through verbal interventions or physical restraints when necessary.
- Utilized technology such as iPads and tablets to assist in teaching life skills to those affected by ASD.
- Monitored progress towards goals and objectives outlined in IEPs.
- Implemented positive reinforcement strategies to encourage desired behaviors.
- Instructed clients in daily living skills such as hygiene, meal preparation, budgeting.
Transportation (TOM)
South Texas Vocational Technical Institute
- I possess a Commercial Driver's License (CDL) and have completed my education at South Texas Vocational Technical Institute.
- Developing and communicating the daily load plan, including any changes in load requirements, to the NOC and carriers.
- Conducting daily oversight with Fulfillment Center (FC) operations, transportation colleagues, and carriers to ensure timely arrival and departure of all trailers.
- Collecting data from various sources to create daily, weekly, and monthly reports that fulfill business needs, spot data quality problems, and uncover trends that can be tackled in advance.
Education
Transportation - CDL Driver
STVT
Arlington 10-2024
Dental Assistant -
PCI Health Training Center
05.2018
High School -
Wichita West High School
05.2004
Skills
- Group coaching
- Personalized feedback
- Managing responsibilities
- Excel
- Word
- PowerPoint
- PDF applications
- Leadership
- Driving quality outcomes
- Inspiring team members
- Customer service
- Employee training
- Communication skills
- Human resources management
Timeline
Process Assistant
Amazon
07.2020 - Current
Autism Support Associate
Shamika Holliday
05.2008 - 03.2020
Transportation (TOM)
South Texas Vocational Technical Institute
Transportation - CDL Driver
STVT
Dental Assistant -
PCI Health Training Center
High School -
Wichita West High School