Jay O'Fee
Salt Lake County Parks And Recreation
14
years of professional experience
Flexible and dedicated Golf Professional with over 10 years of experience in course management and team collaboration. Strong communication and scheduling skills enhance operational efficiency and customer satisfaction across multiple facilities. Currently pursuing a PGA business management degree while eager to apply a robust understanding of the industry in an Assistant's role. Committed to providing exceptional service and fostering positive experiences for clients.
Work History
First Assistant Golf Professional
1 Year 11 Months- Delivered customer service support for inquiries, complaints, and returns, enhancing customer satisfaction.
- Trained new team members on cash register operation and stock procedures, improving team efficiency.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Requested stock replenishment to ensure product availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items in specific seasonal months of golf course.
- Recommended merchandise aligned with customer preferences and submitted personalized orders from vendors.
PGA Golf Professional/Associate
11 Years 4 Months- Delivered exceptional service and personalized attention to customers during face-to-face interactions and phone conversations.
- Collaborated with team members to fulfill project requirements, create effective solutions, and meet established deadlines.
- Worked with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised timing of groups to promote a smooth pace of play for all players on the golf course throughout both the morning and afternoon groups.
- Supported Head Professional by managing inventory orders for apparel, golf clubs, and essential items from various vendors for the golf shop.
Second Assistant Golf Professional
9 Years 5 Months- Supported lead professionals in organizing tournaments and events, enhancing overall participant experience.
- Supported lead professional in organizing tournaments and events, enhancing overall participant experience.
- Implemented training programs for junior staff, fostering skill development and teamwork within the department.
- Assisted in daily operations of golf course, ensuring high standards of customer service and facility maintenance.
- Organized and coordinated the course men's league with growth each season to double the amount of participation in my final season as assistant professional
- Managed inventory of golf equipment and supplies, maintaining accurate records to streamline procurement processes.
- Implemented effective time management techniques to balance multiple responsibilities, including teaching lessons, managing events, and overseeing daily operations of the golf course.
- Kept accurate records of all financial transactions within the pro shop, ensuring proper cash handling procedures were followed consistently.
- Mentored junior staff members, providing guidance in professional development and skill enhancement.
Junior Golf Instructor
5 Years 3 Months- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Provided expert instruction on golf techniques to members, fostering skill development and enjoyment of the game.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated group coaching sessions and provided individual coaching support.
Education
Bachelor of Science - Criminal Justice
Skills
Team management
Tournament Facilitation
Seasonal Planning
Attention to Detail
Safety Management
Work organization
Group Instruction
Team Building
Group Coaching
Tournament management
Critical Thinking
Individual instruction
Tournament Procedures
Customer Engagement
Team Leadership
Timeline
First Assistant Golf Professional
Salt Lake County Parks And Recreation
09.2024 - CurrentRead More
Second Assistant Golf Professional
Old Mill Golf Course
04.2015 - 09.2024Read More
PGA Golf Professional/Associate
Salt Lake County Parks And Recreation
04.2015 - CurrentRead More
Junior Golf Instructor
Cottonwood Country Club
05.2012 - 08.2017Read More
Weber State University
Bachelor of Science from Criminal Justice
Read More