Kyle Lake
Cary,IL
Summary
Professional golf expert with proven track record in delivering exceptional customer service and operational excellence. Skilled in golf instruction, event coordination, and retail management. Strong focus on teamwork, adaptability, and achieving desired outcomes. Known for reliability and flexibility in meeting evolving needs.
Overview
11
11
years of professional experience
Work History
First Assistant Golf Professional
Hawthorn Woods Country Club
04.2019 - Current
- Evaluated employee performance regularly, providing constructive feedback which led to an overall improvement in their work quality.
- Implemented team building activities designed to improve productivity and overall staff morale.
- Coordinated successful golf outings, creating memorable experiences for participants and generating revenue for the club.
- Boosted membership retention with exceptional customer service and personalized attention to individual needs.
- Enhanced player performance by providing individualized golf instruction in both one on one and group settings.
- Managed pro shop inventory, ensuring optimal product selection and availability for customers.
- Efficiently managed the tee sheet and golf shop sales.
Outside Services
Vernon Hills Golf Course
08.2017 - 01.2019
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Resolved conflicts on the course professionally by establishing open lines of communication between all parties involved.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
Lead Cashier
Kansas Star Casino - Mulvane Ks
09.2013 - 01.2017
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Education
High School Diploma -
Belle Plaine High School
Belle Plaine, KS05-2005
Skills
- Junior golf development
- Merchandising strategies
- Handicap management
- Membership relations
- Team building and leadership
- Staff training and development
- Networking and relationship building
- Problem-solving
- Multitasking Abilities
- Critical thinking
Timeline
First Assistant Golf Professional
Hawthorn Woods Country Club
04.2019 - Current
Outside Services
Vernon Hills Golf Course
08.2017 - 01.2019
Lead Cashier
Kansas Star Casino - Mulvane Ks
09.2013 - 01.2017
High School Diploma -
Belle Plaine High School
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