Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAMIKA SMITH

Matteson,IL

Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Home Health Care Aide

AccentCare
09.2023 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Home Health Care Aide

Addus
03.2019 - 09.2023
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Assistant

Unemployment Office
08.2018 - 12.2018
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Developed and maintained filing systems to facilitate easy access to information.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2001 -

Diploma - Medical Assisting

Computer Systems Institute
Skokie, IL
05.2001 -

Skills

First Aid and Safety

undefined

Timeline

Home Health Care Aide

AccentCare
09.2023 - Current

Home Health Care Aide

Addus
03.2019 - 09.2023

Assistant

Unemployment Office
08.2018 - 12.2018

High School Diploma -

Penn Foster Career School
05.2001 -

Diploma - Medical Assisting

Computer Systems Institute
05.2001 -
SHAMIKA SMITH