Shamika Smith
Lauderhill
Summary
Dynamic professional with a proven track record at Hard Rock Digital, excelling in KYC review and risk assessment. Recognized for exceptional attention to detail and client relations, consistently achieving high customer satisfaction. Adept at managing multiple tasks while delivering comprehensive solutions, enhancing overall performance and fostering lasting client relationships.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Due Diligence Associate
Hard Rock Digital
11.2021 - Current
- Reviewing and approving Customer Identification Documentation in accordance with company policy.
- Reviewing KYC information for accuracy and alignment with customer identification information.
- Performing review and documenting support for clearing possible OFAC and watchlist matches on screening systems
- Managing multiple tasks simultaneously while maintaining while maintaining attention to detail
CSR/Trainer
Chewy.com
06.2019 - 09.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Client Support Specialist/Trainer
Global Response
10.2016 - 02.2019
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Associate Of Science - Animal Science
Ashworth College
Norcross, GA06.2023
High School Diploma -
Coral Glades High
Coral Springs, FL06.2012
Skills
- Kyc Review
- Data analysis
- Client relations
- Attention to detail
- Risk assessment
Timeline
Due Diligence Associate
Hard Rock Digital
11.2021 - Current
CSR/Trainer
Chewy.com
06.2019 - 09.2021
Client Support Specialist/Trainer
Global Response
10.2016 - 02.2019
Associate Of Science - Animal Science
Ashworth College
High School Diploma -
Coral Glades High
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