SHAMIKA ZUNIGA

• Monitored vital signs and reported changes to nursing team promptly.
• Provided compassionate care to diverse patient population in various medical units.
• Ensured cleanliness and safety of patient environments, adhering to infection control protocols.
• Adapted quickly to multiple departments, maintaining high-quality care standards.
• Assisted patients with activities of daily living (bathing, grooming, toileting, feeding) while maintaining dignity and privacy.
• Obtained and documented vital signs, pain scores, blood glucose checks (as assigned), and reported changes promptly to nursing staff.
• Performed safe patient handling: transfers, ambulation support, turning/repositioning, and fall-prevention measures.
• Recorded intake/output and assisted with specimen collection/transport per unit protocols.
• Maintained infection-prevention standards (hand hygiene, PPE) and ensured rooms were clean, stocked, and safe.
• Used EHR or unit documentation tools to chart care provided and communicate effectively across the care team.

• Assisted patients with mobility in and out of the home to therapeutically improve physical motor skills and support independence with daily tasks.
• Provided compassionate personal care and support to clients in daily living activities.
• Administered personal care and meal preparation according to care plan to support patient health and safety.
• Developed and implemented plans for individuals to achieve greater independence, daily goals, and community integration.
• Provided support to ensure objectives were met in accordance with individualized treatment plans.
• Monitored the administration of medication and reported concerns to appropriate parties.
• Provided transportation and accompanied individuals to planned and/or necessary activities and appointments.
• Identified needs and coordinated plans for travel and out-of-town functions.

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• Demonstrated superior customer service and professionalism at all times.
• Resolved issues and concerns to retain loyal business and increase client satisfaction.
• Answered incoming calls, responded to inquiries, and routed to appropriate areas.
• Managed assigned accounts from inception to completion.
• Met/exceeded key performance metrics as established by the organization.
• Prioritized tasks and managed time efficiently in a fast-paced environment.
• Delivered prompt service to prioritize customer needs.