Shamikqua A Nabors
Snellville,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Paya, Inc
Atlanta, GA
08.2022 - Current
- Monitored server performance and troubleshot any errors or issues that arose.
- Maintained detailed documentation of all work performed in the ticketing system.
- Analyzed and reconciled daily credit card settlement reports to ensure accuracy of all transactions.
- Trained users on how to use various software applications or operating systems.
- Identified, researched and resolved technical issues for customers.
- Diagnosed hardware and software problems related to customer's environment.
- Provided support to customers via telephone, email and online chat.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with credit card transactions and inquiries.
Lead Dispatcher
Amazon
Doraville, GA
11.2021 - 07.2022
- Investigated complaints from customers regarding late arrivals or missed pickups.
- Created daily work schedules for drivers based on customer requests and availability of vehicles and drivers.
- Ensured timely delivery of shipments according to customer requirements.
- Communicated instructions clearly with drivers via telephone or two-way radio system.
- Monitored driver performance, safety issues, vehicle maintenance and fuel usage.
- Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
Payment Processor
AT&T
Alpharetta, GA
04.2019 - 01.2022
- Verified customer account information prior to processing payments.
- Collaborated with other departments within the organization to ensure proper communication regarding payment processes.
- Prepared bank deposits by verifying that funds are available before posting them.
- Analyzed financial data to determine appropriate payment amounts and methods.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
Education
High School Diploma -
Towers High School
Decatur, GA06-2001
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSkills
- Remote Support
- Operating systems
- Network configuration
- Hardware diagnostics
- Software Installation
- Application support
- Technical Support
- Technical Troubleshooting
- MS Office proficiency
Timeline
Technical Support Advisor
Paya, Inc
08.2022 - Current
Lead Dispatcher
Amazon
11.2021 - 07.2022
Payment Processor
AT&T
04.2019 - 01.2022
High School Diploma -
Towers High School
Some College (No Degree) - Business Administration
University of Phoenix
Similar Profiles
RAJESH SINGH PANWARRAJESH SINGH PANWAR
SR.SOUS CHEF at Pappu Paya RestaurantSR.SOUS CHEF at Pappu Paya Restaurant
Gabriela StrongGabriela Strong
Server at Pizza PayaServer at Pizza Paya
Joyce FerreiraJoyce Ferreira
CEO at PAYACEO at PAYA