Shamila C Clemente

Hotworx, Round Rock, TX            April 2024 – Current

Sales & Customer Service Associate

• Answer and make phone calls to assist members and potential clients.
• Give tours and show customers around the gym.
• Sell memberships and create new profiles for customers.
• Maintain cleanliness of the facility.
• Work independently to manage daily operations.

• Completed over 1500 deliveries with 5 star average rating.
• Increased customer satisfaction ratings by 94% through timely and accurate deliveries.
• Efficiently managed daily routes to ensure 90% on-time delivery rate.

• Organized schedules around husband's and stepchildren's events such as work, school, and after-school activities.
• Prepared and packed meals for all household members for the week.
• Cleaned and arranged house and managed on-time payments for bills.

• Managed customer reservations by phone and confirmed reservations with guests.
• Provide customer service to all guests by greeting and seating customers, accommodating individuals with special requests, and assisting in coordinating seating arrangements.

• Helped an average of 50 customers by responding to inquiries and location products.
• Assisted team members in cash handling, organizing inventory rooms, labeling products, and cleaning up.
• Provided my Spanish-speaking skills to customers to help them with all their needs.

• Received best associate certificate of the month.
• Crossed-trained and coordinated scheduling with team members to ensure seamless service.
• Strictly followed all cash, security, inventory, and labor policies and procedures.

• Provided general cleaning services and responded to client requests.
• Collaborated with a team of housekeepers to ensure efficient workflow.