Sha'miq Fields Ftancis
Norfolk,VA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
2
2
years of professional experience
Work History
Customer Lead
Food Lion
Colonial Heights, VA
08.2022 - Current
- Provided guidance on how best to handle challenging or difficult customers situations.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Colonial Heights High School
Colonial Heights, VA05-2024
Skills
- Customer Empathy
- Problem Resolution
- POS Systems
- Customer Service
- Customer Assistance
- Cash Register Operation
- Issue Resolution
References
References available upon request.
Timeline
Customer Lead
Food Lion
08.2022 - Current
High School Diploma -
Colonial Heights High School