Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamira Ballard

Stone Mountain,GA

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Customer service-focused professional with experience as Cashier and Associate, possessing skills in handling cash transactions, customer inquiries, and complaints. Demonstrated strength in maintaining high levels of customer satisfaction through excellent communication and interpersonal abilities. Made significant impact by implementing efficient processes to increase speed of service and enhance the overall customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Associate Cashier

Walmart
Atlanta, Georgia
06.2023 - Current
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed payments using cash registers and credit card machines.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Assisted customers with product selection based on their individual needs.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.

Cashier Lead

Wayfield
Atlanta, Georgia
06.2022 - 04.2023
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Answered customers' questions and provided information on store procedures or policies.
  • Resolved customer complaints in a professional manner while adhering to company policy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Maynard Jackson High School
Atlanta, Georgia
05-2024

Skills

  • Professional appearance
  • Reliability and punctuality
  • Upselling strategies
  • Customer-focused mindset
  • Strong work ethic
  • Team player mentality
  • Cash handling expertise
  • Patience and composure
  • Customer service
  • Refund handling
  • Time management
  • Positive and professional
  • Basic math
  • Product knowledge
  • Guest services
  • Customer satisfaction
  • Retail merchandising
  • Cash register operation
  • Multitasking and organization
  • Cash management

Timeline

Customer Service Associate Cashier

Walmart
06.2023 - Current

Cashier Lead

Wayfield
06.2022 - 04.2023

High School Diploma -

Maynard Jackson High School
Shamira Ballard